Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is of good quality. Good screen. Withstood the shower, did not break. Track number was updated for a long time. Made a mistake for 10 days in delivery. Promised to deliver 11/18/22 but came on 11/28/22. Few functions that are added programmatically. Cons: 1) No always on display. 2) there is no way to change the menu. 3) there are enough dials, but many of the same type. 4) There is no way to respond to the notification. 5) You cannot block the clock with your palm.
The clock came on time. Packed well, whole) charged, turned on-off. I will connect for the new year, TK a gift. Packed beautifully, looks awesome! Recommend!
Cool smart watch. Screen bomb. The strap is super. The delivery is quite fast. Everything came whole, not crumpled.
All as promised in the announcement, no complaints
Too Good
About a month delivery. Watch is excellent: metal, reliable magnetic strap, water protection
show
The clock arrived in perfect condition. If it is to be defined in a word "beautiful". Post data: I am from Argentina and it is my first purchase in Aliexpress and outside my country and everything went more than well, it takes two months but normal in an international shipment. To buy in Aliexpress: 1-you fix the store's reputation 2-buy 3-you search for the tracking code you give aliexpress. 4-Notify the Argentine mail on the “international shipments” page (you need to register). 4-notify and put the tracking number that aliexpress.5 gives you-they send you an email when llega-6 pay for the shipment, which is cheap. 6 they send it to your house and list. 6-enjoy it!
Product as described, so far working properly. Congratulations to the store
Smart watch reward for purchase
Well received and well packed thank you
good product
excellent service the best store of Haylou Officiel
Perfect screen, firm bracelet, accurate measurements (only of Q n steps passes a lot of confidence) and Q Battery lasts more than a week
The product arrived early, I liked the shipping speed.
Thank you very much for the store arrived in 20 days
Product as described, thanks to store
At the sale went for 2600 rubles. And for this money watch is just a bomb! Look much more expensive than they cost, they are made neatly. You can praise them for a long time but it is easier to look at the reviews on YouTube. There are certainly not thought-out little things, but these are really little things and given the cost of the gadget, you can ignore them. I took my wife as a gift, now I ordered myself the same.
As described.
The box came in this state, the contents are like a whole
Great quality product, but the app is a negative point
thanks
Great product, as per description. Product working perfectly. Arrived TD OK, packing OK. I recommend the purchase. Very good AMOLED screen.
Excellent device, it is already the second I buy, battery lasts a lot, excellent construction is worth buying. Can buy without fear.
Good store, I recommend