Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast shiping , good quality
Beautiful watch, good finish. Arrived on time great store. I will use more to detail the operation better.
Excellent product, the battery lasts 6 days even AOD direct on! Just the GPS is not very accurate, but also for the price I can not require much! But the final assessment is that the product is of excellent quality and delivery what it offers
Exelent product, meets the descriptionArrived in chile in 26 days. Just the scheduled deadline
The product is very beautiful, it came well packed. The product arrived yesterday 25/04.
Excellent store, well packed product. Was posted fast. I recommend it.
The clock amazing. Works well.
The watch is good, GPS works well and does not take long to find, has Vatia whatfaces, your app takes a long time to update and to exchange faces, in the rest and good, similar Amazons fit GTR
Very good!!! One of the best smartwatch I 've ever had.
Composes everything you promise... Great fabrication, really waterproof, great measurements. Super recommend, great store
The watch worked well 2 days and stopped, now only stay on this screen
Arrived 10 days ahead of schedule very quickly well packed and all right, congratulations to the store.
The product came well packaged. The watch is very good, but I think your strap could be better...
I loved the watch, it is extremely practical, intuitive and very light. Super Indico! Arrived 9 days before the expected delivery date.
The speed that arrived was amazing as well as the quality of the packaging. Thousand note, care without equal. Box arrived in perfect condition, showing the care he took with the product. Congratulations✨️
Great, arrived before the deadline and the watch great of excellent quality.
Very good... Excellent product and delivery well before combined
Very good liked 1000 note.
Very beautiful and well built, relatively simple app could be better. Overall great cost benefit.
Excellent product. Installation without any problem. Delivery 10 days before the deadline. Very satisfied!
Good quality product as described in the ad I recommend it to everyone
Very satisfied, products arrived very well packed, great quality. Deliver super fast. Super recommend the store
Product arrived well packed and is working! It has not yet been possible to test much, but you can see that the device is robust and has many functions in the display
The watch is one of the best I 've ever had, if it's been in training, whether it's swimming, biking or running. And his app is one of the worst I 've ever seen. Finally, I hope you improve the app because the watch, I repeat, and I use watches for a long time, it is the most beautiful. (The other was Strata 2, from Amazfit) it took 18 days until it was received. Was the fastest delivery I 've ever had.
Sensational product was the fastest item I received from AliExpress to date