Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery, great quality product, but sometimes loses the setting in transition from AOD to home screen.
Perfect negotiation, agile store, recommend. Product of excellent quality, surprised me. Now just use, thanks and good sales!
I bought the watch arrived fast. But after two days it failed. Does not receive notifications called email message etc Because horrible sale the person does not speak Portuguese is difficult
Product of great quality. I recommend it.
Very beautiful watch. Arrived before the deadline.
Super well serviced, shipping upgrade, product well packed and very fast delivery, arrived 15 days before deadline.
Optimal quality, according to cost benefit. OBS: could come with a film to protect the screen.
I received before the maximum deadline the watch and very beautiful it works perfectly enjoyed it very much now and just do the GPS sports tests etc.
Arrived before the deadline very well packed watch meets TD that promises comes out of a Samsung Galaxy Watch and I guarantee that the mibro owes nothing to Samsung, I followed the steps of the manual for installation and update, TD running perfect
Excellent purchase, product arrived before the delivery time and the smartwatch is perfect, I have already tested it, it is very practical to access the functions.
Product arrived in perfect condition, according to the announcement. Arrived a week in advance and with cargo 100%. I am already enjoying it and I hope to have a good experience.
For now nothing to declare the watch is as described in the ad, very top...
This smartwatch is very beautiful and functional. I really like the option of leaving a screen on every time and changes the screen pea another watch when raising your arm. The night just stays the screen when you raise your wrist. Thank you
Beautiful smartwatch. Great cost-effective. I am very happy with my purchase. I recommend it.
Product arrived ahead of schedule very well packed Super recommend
A smartwatch aimed at fitness. shipping was quite fast, what took was the post office.
Arrived well ahead of schedule 14 days! Very well packed! Selling fast! Over top watch I stopped using an Apple Watch S3 to wear it well better on many issues! Battery top meters well accurate Super recommend!
I received the product as agreed, until the best moment everything working and the watch is more than beautiful it is top D ++++
An excellent product and high quality!!!! All functions of the watch works perfectly.
Product come in perfect condition, exactly as advertised and was delivered in 15 days to the river of January
Hello, One day after the end of the dispute period on the platform, the Mibro GS had problems. It went to the QR Code screen; the one that appears when the watch is turned on for the first time, to make the initial firmware update of the watch; and simply no longer leaves it. The Mibro Fit App insists on "saying" that the Mibro GS is already updated to the latest version and does not release the "Update" button. When the problem occurred, the Mibro GS was still 34% battery. I already uninstalled the Mibro Fit and reinstalled it several times, but even using another account - another email - did not solve the problem. The Mibro Fit communicates with the Mibro GS, as you can see the active connection symbol on the screen. Could you help me solve the problem by sending me a link where I can access some tool that can "Unlock" the Mibro GS? Please, I await a response from you. Att. Roney
I liked the watch the quality of the screen and the sensitivity of the touch is great. The battery lasts long enough even using GPS a few times. The software is good, it only leaves to be desired that it does not have many watchfaces.
I'm using 2 days away. Simply the most beautiful smartwatch I 've ever put on my wrist. Battery fell only 7% in two days using hourly beats, sleep and notifications functionality. Out who arrived very fast.
The delivery is fast. A little more than three weeks. Were securely packed. Clock is fire. The store Thank you.
Excellent watch! Amazing, bought 26/12 day and delivered here in 11 days.