Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch very good delivers what it promises!! Designer very beautiful!! And still won a headset mibro bought in promotion excellent!!
Bugs Bugs Bugs. The watch is well built, fast in the menus and functions, excellent. But still has many bugs in sync data automatically with the mibro fit. Not synchronize measurements automatic heart and SpO2, only the U send measure manually, and should be hourly at least. The mibro fit sends for Apple Health only the amount of steps, nothing more. Sleep or data. Believe that will be fixed with the passage of time, since is a launch. Has enough watchfaces option. If u want more notifications and a watch kinda cool, OK. If u want to control the health, guarding the data on mobile, not buy. At least not yet, wait more updates and search well before.
All right! Delivery on time.
Very top watch. It is disconnecting and not get all notifications cell. But otherwise, not lock, response on screen is very fast. Very good! On the phone, it is not very well in my ear, but this has to do with the phone itself, always had problem with other than the rubber band. Finally. Good TBM. Sound good, touches work normally. Good!
The watch is perfect, very top. Super recommend. In my opinion is the best category. Very clear screen colors. Battery for over 3 weeks. Arrived relatively fast, before the deadline. Am victory-es. (Brasil).
Is Beautiful, which says the announcement, arrived on time. The screen is pretty AMOLED. Only found weak options watch faces (themes) in app. Could be more open to U download more.
Not opened or tested yet it is for Christmas gift, but arrived fast and seems to be original.
Very good… Recommend!! Complete analysis already in my c @ nal (smart Rafael official)
Well, the smartwatch and good, until now Is going very well.
Smartwatch excellent, brand launch at first gave some bugs, but now is in perfect working order.
I am really enjoying the watch!
Beautiful watch took a little time to arrival but store always been knot.
Excellent Product, am satisfied. If the mibro have some watch that earns blood pressure have interest in purchasing.
I am happy to receive the product like enough already configured all ok thank you
Very beautiful, came right. Soon will test in practice. reliable store
Very good. Took the watch more the promotion of 11.11(01.11 this year)
Product came within and well packed. The watch is very beautiful, excellent quality and a fulidez sensational system, but the app is weak, is confusing and the translation for my indioma is not complete.
Watch wonderful, also very good. Logo have review on my channel YT, geek antenado (is the Rafinha evaluating here),'m using the smartwatch on the day. The battery lasts 6 days leaving the display always on, it remains only with some information appearing (as pictures) and around the wrist lights full screen. Menu watch is super stylish circular format, has several functions, many modes sport, GPS works well (see pictures), watch well built, great workmanship. Just have a problem, the app it is bad. The watch synchronizes and receive notifications perfectly, but the app is poorly translated, missing some simple functions and dials watch to download are not so cool. The original that comes in smartwatch are best. About, has good quality, insulation OK for this type, bass cool, but the mids and highs protrude. Will also have video on geek antenado. If have available the combo buy watch phone, very worthwhile.
Top product,'m Fond this watch! If he had internal memory, was perfect.
Ready excellent, enjoyed. Super indicate
Large operation, long battery life. Whether waterproof when swimming not tested, as with other Chinese watches negative experiences.
Very show recommend now we see during use
Very good product perfect was em15 days run the store this parabens and clock meets all eque the announcement note 1000!!!
Super comfortable on wrist watch and lightweight, has a flawless finish is a very fast processor. The application of Watch is good but can improve. The clock has no shortcuts fast sides what think very bad for a smartwatch 350,00 real not have But is a cost effective. Am Satisfied