Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in perfect condition the way they announce
beautiful watch
Totally satisfied.
I have 3 curren watches now. Best investment ever!
Very cool, great detail in its construction
Very nice the watch I will order another
Nice watch, as a gift for my daughter.
Its size is not as large as the picture suggests but it is very beautiful and its sweet once I recommend it
The parcel took 40 days instead of the usual 20! Otherwise normal. Packed in a pimp, the watch itself is additionally wrapped in protective foam, such as foam rubber. The clock mechanism was blocked by a small plastic stopper on the bezel. After his extraction, the clock started to go.
Excellent watch my wife liked D ++, very beautiful, I recommend and I will re-buy other colors for my wife and great price.
Beautiful product with very fast arrival
Nice watch
Blue is a little bit pale than picture...Works fine .and quite tiny tho..Shipping was fast
10/10 quality is perfect, as described in the image
Great watch. They look very stylish. I wear these with great pleasure. Now a small disadvantage, or a hint for the people who want to buy it-they work loudly, so you can hear them, but you get excited. Still to recommend. Delivery is very fast, came faster than expected
Beautiful. 32mm frame, smaller than my usual but really too beautiful... Recommended .. In addition guaranteed 1 year ....
Great my wife loved grateful for the store. 15 days to northeast Sergipe Brazil
Jolie
Women's quartz wrist watch is very beautiful. The store is responsible. Packed well.
Top watches
Well received thank you dear store for your responsiveness
Delivered before the scheduled date, well packed .. Good quality...
Very beautiful and of excellent quality
chegaram ... ótimos
The watch is cool, looks better than the picture, the wife likes it very much, the leather of the strap feels very much, I recommend, very fast delivery