Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All yak in the inventory, I recommend the store the product
It seems to be OK, but the material from which it is made is quite delicate, not to say thin.
Prepaid, gamanets, yak in the photo, Duge garne gravivannya, chitke Selling Shvidko, having reacted to the deputy, having made it in short terms
Very nice and handy, it fits in smaller purses and jacket pockets. Customization according to the customer's request.
Lovely, this company has a big wallet, the small one is also good, lots of card slots. Note from the store cute
The wallet is beautiful... He has plenty of room for cards and other documents... The quality of the material it is made of and the workmanship at a high level. Thank you also for your kind word from the store. Greetings to you Sara
Great and fast delivery
Thank you, very nice. Delivery to Ireland is long, but I am satisfied with the wallet. They also left a note. Thank you Sara.
I am very pleased, as in the description. Porfel śliczny polecam w 100% dziękuję
I am very happy with my Purchase . Very good product. High quality Thank you Sara ❤️
super cute. also nice message from the store :)
I arrived very well packaged, without damage. And with the name well written.
It's super, the wallet came to Germany in 24 days, the quality is good, the engraving is beautiful and accurate, and the store wrote a note, which is very nice. I recommend it.
Very beautiful and high quality wallet. Thanks to the store. Came quickly.
I like this wallet it is as I wanted I recommend this store and fast enough delivery
Very good and good quality
Looks awesome, much more expensive than its price)
All perfect fast shipping within time only I couldn't why I didn't know how to choose typography. Otherwise cool
Great wallet for girls
very cool wallet. very satisfied. thank you
Yakraz such a yak ya hotila, Maly ale vmistky) yakisty is good for such tsyni, Garno viglyadak)
The skin is soft and seems to be durable. There is no smell. The quality is excellent. Thank you
Very cuteThank you
Save Delivery, I like the wallet very much, I recommend it.
The 15.03 won off the 22.04 garniy, my. As a result of crushings. Yak asked for designs. I recommend it.