Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was in my place for my own pidstarkuvaty baelier of the deputy city of Novy. Perche enemies-solid, yakysny. Ale yakshchi was an All-Union. To piss, to the vidm of the old. The material of the internal cut Mensch yakisny. She wagged without Graven, she didn't spit with the store, she won't for me
Very nice wallet :) Well done.
Very nice
The goods were brought to delivery by the same. Gamanets vidslidzhuvxa. Photo. The material of the irobu for a dot-tik. All garningly stitched. Furnture yakisca US pratsyu. Unto stores.
I liked it very much, it is quite elegant and has a lot of space to place cards, I liked the detail of the engraving
I made a gamanetz, it's just super! The wicked came to Ukraine. Seller recommend
Exactly as described. Received with a little word from the store first time it really happens to me.
I am at the capture of goods) I have taken the Mensh for the Ministry. Dear!
The quality is good.
Very quickly and efficiently Goods match the description I highly recommend
I like it very much, the color is bomb, the quality is also good, and the main message is what I wanted to thank the store
Super, I liked everything very much, good packaging, everything is done neatly and efficiently, good wallet, fast delivery, very good store, thank you Sara;)) I recommend the store!
The wallet is beautiful. Well made and the colour and material is great. Fast delivery. I ordered on March 2nd andreceived it on March 17th. it has several sections for cards, for notes as well as coins, just like what I wanted. I love the wallet. Seller communicated with me and inscribed my name in exactly the letters and font that I requested. I am very satisfied my wallet and definitely recommend this store
The store sent quickly. A new mail was delivered to the ukruin, a new mail arrived in the kuev in 25 days, it was tracked well before the Hoot, it was bad on the hoot. Packed in a regular bag, no damage during transportation. The wallet is beautifully made of soft pink velvety leatherette. There is no foreign smell. Closes on a small button. The zipper from the pocket for change moves well, the pocket is also roomy. In the wallet there are many pockets for cards and paper money. My wife really liked it and it's good. Sizes look at my photos. How it will be in the Wear we will see! I recommend the wallet to buy in this store. All peace and good!
All super not broken all stitched locks whole engraving name made I liked thanks 2 March arrived 30 in Ukraine
Beautiful (small) purse but with plenty of room for cards.
I liked it. Made a recording as I asked, everything is neat!
Beautiful worth really worth the price recommended
I am satisfied with the purchase. I'm in the grip!
Delivery to the NP, the distance to the terminal. Ale product so Sobi.
Product compatible with photo. Wallet is made firmly. I am glad. Goods arrived very quickly. There was need contacting with shop. Recommend salesman.
I'm delighted, very soft. Made a graiverka as I asked.
Excellent quality. Even there is no smell. I liked it.
Small, ale Visty. Me be like
Very nice product. Quite soft to the touch, many pockets and beautiful colour. Thank you for the unique engraving! Would buy again.