Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing beautiful wallet, very fast delivered. What great that one is the name there so beautiful in have printed. Thank for this purpose.
Duge is hitched. Sell the same. All The same is easy. As well as vidmine. I'm written Garno. For a dot, a gamanets Duge. Delivery to Ukraine is approximately three tizhni. Finish off the shvidko. Uncle for a note❤️
Purse of good quality and very well dustribuido, with several sections for the cards and with purse. I love it. I recommend it. I get there early.
Satisfied with the wallet, even with name on it. Color very beautiful.
Wallet very quickly reachedIs prześliczny, with soft material, engraver agrees with this what chciałam. 4 years ago kupiłam different color, hope that this also posłuży me long.
Without a doubt the best gift is worth more the detail of the name than the very nice price and thank you for the message a 10
Is fine for the price you have
It is as you can see in the photos, it has a lot of compartments, the only thing that is marked on one side. I am very happy with the purchase, it has come with the color I chose and with my name engraved. Has arrived earlier than expected.
Garnus gamanetsi. Without defects. On the vidm of the Russian soldiers, as well as go in packages of the Ukrainian land. Glory Zsu!
You are the best! thank you for the personal message! I am very surprised and very grateful!
Receive with nice message from store. Nice feel and color on leather.
I will describe everything! Shvidkah Vidovlenya, the daughter's store!
So beautiful but if the writing was in white it would be perfect
Beautiful although compact in reality internally is great recommended for those who have many tiles
it's beautiful, just like in the picture. highly recommended. the name engraving was beautiful.
It is perfect thank you very much, good quality and beautiful
Item received as shown in picture. Bought for my daughter and she love it..
Purse satisfied. Pleasant to the touch, the stitching is neat, even. I order here for the second, the quality of the first is excellent, in use for about 2 years and still looks great.
Very soft, comfortable, it is easy to enter into a small handbag. And most importantly he's light. Everything as in the photo. He's beautiful. I'll order more.
I took such a gamanets, I won't shake it, I won't shake it, I bought a new
Wallet as the description. Seems to be of good material. All right.
I loved thank you very much, excellentI'm super happy. Is very beautifulArrived early
Duge is a class gamanetsi, a trick for a dot, a trick for a viglyad. Crushing gently, everything is in the inventory. Daughter
Good quality (good seams and nuen finish), good price, perfect size, color as in the picture. I recommend it
The second time I order, everything is fine. For the first time, light pink is the only negative: it gets very dirty. I have had it for a year. The second is dark gray with engraving, everything is fine. Delivery almost a month. Recommend