Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For such beautiful cats, Garna yakistyEverything is matched, and my inscription is super
Beautiful wonderful perfect I am delighted thank you and above my name
Excellent ❤️❤️❤️❤️
The quality of the product is as described, thick, the color is beautiful, everything is fine. I talked to the store, asked to write a name, gave a choice of font, it turned out very beautiful
I was afraid that the engraving would be a mistake, but no! Everything was done well! The wallet came very quickly, I am satisfied!
It would be 10 stars I would give this store a big thank you
Arrived within a month, the fabric feels good, the quality is just as good
Good wallet. Was similar and carried 6 years. I hope this one holds out the same way. Pleasant to the touch, the cards sit tightly in pockets. There is a place for banknotes. I like it
very good quality and the store she is very nice person. I love it and I ordered another one
Well-made gamatsi, I will write down. Death of the Russian fascists.
Duge garny wallet!) Duge the file sale! Before Kiev, the seeding came for the Ministry of the Republic of Cyprus.
Fast delivery, item well protected, registration was perfect. I'm delighted. Pretty fast delivery. Thanks to the store.
Very good !!!
The wallet is cute, the quality is like not bad, fast delivery 30.11 ordered, and 14.12 already order arrived
It's the second one I have, it's a perfect size and it's very functional inside. This time, the lining of the inner pockets, is of a bad, noisy fabric. The name comes in a small size, not as big as in the photos. But much prettier like that for my taste. I highly recommend it.
Super, thank you!
The store did well, made the inscription as requested! Quality is normal, previous wallets of this brand were tactile more pleasant) There is no smell, delivery is fast!
GamanetsThe salesman reviews the reviews of the vikonav and vikonav mockings of the lettuce (not a sticker)! Play acuratno, M 'yaky, priemniy on the dotik, compact. To get one run for bills, a bottle on a bed for a dig without a slot, on the statue. Podivimosia, Yakim van boude in coristuvania .. I'm selling for the goods!
Duge class gamanets, I'm uncle for the pubazhannia)
very neat and excellent quality
Very nice wallet, consistent with the description. Engraver super. I am glad. Highly recommended. Pack came in 3/4 weeks
Nice purse. The seams are even, made neatly. I'm not sure I'll last long. The color is beautiful. He came quickly.
Good morning) Thank you very much for the purse To you excellent and successful bidding and grateful buyersSeller recommendThe order came very quickly)
Delivered before timeThank you very much))) Thank you very much Sarah))) corresponds to the description)))