Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a little GRU is OR, I have a SIMILAR PQRO is much thinner. Overall good finishes Product meets
Good looking watch for the price. Can not go wrong.
Excellent quality fast shipment
Awesome, Best mechanical watch in this price
Got on time!!! I was pleased!!! Quality is excellent!!!
Design for consulting and terrific. By the way, two cold when lightly hut also tends to get there by four yo. Original then trolling has received only then dry Nickle etc. And think more watch know some element. Clock alarm clock large living away Dragon overall satisfaction.
The watch is excellent, they look good.
I love it
It's fast, seeing a couple of reviews on yutb realized that want to take them. All match the description. Excellent mechanical watch for the price, can, except that the band is not best. Appearance elegant, will behave, see, but buying definitely worth it, if the mechanic брерёте for the first time, as I am. May make more hours of this brand.
The product corresponds to the description. The watch is looking good, the quality will show time. I did not communicate with the store. The seller sent the order the next day. Seller recommend. No complaints. the track was tracked. The order was 39 days before Kazan, China Post is no better than Russia post.
Super luxury watch just great fast delivery thank you
It's a beautiful watch the case is polished and it comes with a cloth to clean the face it's a 10/10 in my eyes
All hi! Want to share my experiences on this product and the store! Goods come very fast, less than a week, whole box, watch packed with dignity, quality is very good value for money is unique! See will continue to work! Seller definitely recommend!
I recommend to the cooperation of the store and the goods. It's fine.
Nice watch. Quickly set everything up. So far, everything works well. Leather belt. It got super fast. Delivered the courier to the apartment. Thank you very much.
... Good time of the day, delivery earlier than the term, the average quality of the goods (the arrows run, but as it will be clear within the week), for today there There There There
This is my second watch from the brand Lige. I'm very impressed with their work. I have 2 more watches coming in can't wait.
Watch great quality. I am very satisfied with the purchase. The shipping was fast.
For their price look worthy. They're coming. The belt is flimsy, changed. Who is used to branded watches will seem very, very light in weight. The store is good.
Everything perfect, good store!! Always my pleasure!
All matches the description perfectly packed, mechanical automatic watch, quality excellent, the time, recommend
Very good product
Watch very beautiful!!!
Cool Watch
Very good automatic watch, i use it more than 2 weeks and time is not different not even 1 minute from when i first use it. For the price the quality is very good.