Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly 14 days before Poland. quality is good, let's see how they will be worn. All chickens are determined: Day, number, Day night. I did not communicate with the store.
Movement China Jay is long enough for this price qualcomm is greatly appreciated the wherefores.
There is no minute arrow, the sounds of ticking are practically not issued, the fastener on the principle of pressing the petals in the instructions about it is not said, it is also necessary necessary to the pendulum on the back cover is very loud, US.
Llegó muy rápido a mi país, el reloj es muy bonito, y funciona perfecto, me encantó
I love it
ok
It was wooow product, just as described. 100% quality. I love it and still coming for more
Very good quality! I like it very much. Elegant watch and very cute. It is very good quality. Super happy. Thanks
Satisfactory
Супер часы!
Product looks qualitative. Straps are sturdy. All buttons work as intended. I quite like the setup of the dial and its colours. For me definitely a recommendation.
Good watches, the order is satisfied, only second hand no
very nice
impecable...gracias
Excelente
Delivery to Donetsk 11 days!!! This in my practice has not yet been!) Clock Gun!!!! They look much more expensive than their price. Later sign off on operation.
A month of expectations and hours I have, while all the rules have checked everything, everything works. Then the time will show so the appearance of the watch is good. My first order left Moscow from the warehouse to another buyer, had to wait from China, the store promised a gift, but except for the rag and instructions did not find anything (
Super
The parcel was received far earlier than expected and in good condition. The wristwatch has a feel of luxury and appears just as shown in the product description.
Quality is good, store positive person.
top************schnell******************
perfeito
Elegant watch that looks more expensive than it costs, with month and week date indicators, double 24 hours (with sun/moon cycle and little hand) and flying wheel. Good timekeeping and the indicators are working fine. Fast shipping with standard protection for the watch. Recommended store and watch.
뭔가가 부족해 보입니다 한 2%
Very good. Like product