Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item got to Nigeria within less than a month. The watch looks so good, the leather strap is top quality too. Looks way more expensive than it actually is. Way to go Lige
посылка пришла позже чем обещали, так же и обещеного подарка не было. а так часы вроде нормальные . время покажет
I loved the watch. As I know these wrist bands are too shiny and this is not my style, I got in advance a model that I enjoy. Another thing is line under "automatic" & "lige". It seems like it wasn't well finished.
The watch bought as a gift, appearance without complaints, really liked.
I was looking for a watch to work that is a little elegant and really I'm not on it, it is rather pretty, easy to adjust, the value for money seems excellent, I recommend
Long delivery
Delivery is fast, drove to Hmao 12 days. The watch is cool, they look solid. The work is not audible, quiet, but if you bring them to the ear and listen, then you can hear all the stars and gears work... very pleasant and interesting. -1 star for the fact that the case was badly processed, there were traces of not remote metal in the places of fastening the strap from all four sides.
Very good watch
The store sent the goods quickly. But the delivery is terrible.
The product arrived safely today. There was no particular problem. Thank you for the quick response.
Very good. Fast shipping.
good watch good service took a little bit time. the product seems to be genuine and worthy. let's try how consistent it is. then comment again Contact me for help. career883@gmail.com
Très satisfaite du produit, exactement tel que présenté. Colis arrivé plutôt que la date prévue. Merci au vendeur. Je le recommande vivement
Beautiful appearance, large, heavy. Super! Thank you store.
The goods are excellent, thank you to the store, only from the promised gifts I received the warranty card :(
received well and in good conditions thanks a lot
Delivery within a month First impression, quality watches Without scratches, obvious defects. The strap is clearly not leather,
Received watch with Good condition
All right, very nice watch
If you're obsessed with the viglade, that's how The yak is described.
Clock fire Very pleasant to look at and touch! Mechanics with an open pendulum and with self-winding... This is very cool!!! They are very similar to Orient fal00004w only 5 times cheaper)) Value for money at altitude The only thing you can change the strap on a better quality) but this is not the most important thing in the clock
Отличные часы. Увесистые.
The goods priishov shvidko in a kind machine. Uncle store
A beautiful work of art
Top too, thank you!