Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch very beautiful!!!
It's OK. While working normally. Long sent, but came in 3 days.
the wristwatch is topnotch, very good .
very excellent, i am very happy thank full to you and ali express company
Nice watch. Recommend. Who doubts whether to buy or not, you can not doubt. Definitely-take!
The product corresponds to the description. The watch is looking good, the quality will show time. I did not communicate with the store. The seller sent the order the next day. Seller recommend. No complaints. the track was tracked. The order was 39 days before Kazan, China Post is no better than Russia post.
Super luxury watch just great fast delivery thank you
... Good time of the day, delivery earlier than the term, the average quality of the goods (the arrows run, but as it will be clear within the week), for today there There There There
Very but very beautiful. Very compliant with purchase All needles work
Excellent watches for your money. The accuracy of the stroke is like any other budget car mechanics. In black and steel, the dial looks a little rough, but the rest of the watch looks much more expensive than its price.
It's a little GRU is OR, I have a SIMILAR PQRO is much thinner. Overall good finishes Product meets
Very good the bracelet not enjoying.
Everything is fine! I order the second time, as the first broke the glass) Hours satisfied, original strict appearance! I advise everyone!)
Fire, I use one day) excellent, quality is amazing-but fire! In the reviews there are almost no normal photos, I fixed it, do not thank) delivery is a separate shock!!! 6 days to the Amur region, Blagoveshchensk, this is on the outskirts of the world!!! Only 6 days…. Delivery sdek... I'm shocked from all this)
The clock is exactly the description of the value of the indicators that are all in the hour... As you control history and today of the small buttons in the side
Hello there great Product and arrived early than expected date but this review is for those who are trying to figure out whether to buy from Pakistan or not... well yes you can buy this watch
Got fast, 7 days. Expected better performance. The clock is large, thick on the dial days and day of the week it is necessary through the magnifier to watch, small numbers and letters, would put glass with increase. Took for vacation at sea, for everyday wear is not relevant, there is a phone, although in the office it is convenient, there is no production. Batteries are not so good at any time dressed and use.
Nice watch. Quickly set everything up. So far, everything works well. Leather belt. It got super fast. Delivered the courier to the apartment. Thank you very much.
Not the best quality but nicely made. Worth the price
It is noted that it is of good quality, of a very good size, and an excellent view
Mechanical movement to produce national Five Finger as is limited. China dog for your country for Koyo Ali in minimum price search services to discuss that self-contradictions.. You know China is far ahead in universe Rosin output of one country and machine ridden by having one person they spacecraft docking the success to and their machine price adopting a nerd and felt. Spacecraft docking of cotton flat tolerances learned is Cotton christmas surprise. Each set and fiber hair sale Samsung only buy cloth one purchased in high enough for this price quality cotton impeccable when No. Mechanical movement of crossover holes cycle is years old but this price on-year wear and failure or also bear a Will not four. Days the arrival during day time error and all components normal is working. Just one thing easy dry band length for more lengthen hadn't when was the living as four. Always feel but China manufacturer price cheap but then water the import, sale Korea a wrong D also times feeling is this product is favorite stuff.
gooood!
Beautiful how time will work.
Came with delay but not Critical. Packed in pupyrku. Set in the photo. You can take it. With all discounts cost 1800
Good looking watch for the price. Can not go wrong.