Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello goods is satisfied. And it quickly
Good Quality. Rich looking. Skeleton working. All Dials are working. Mechanical movement. Received to Sri Lanka Jaffna in 25 Days by Ali Express Standard Shipping method.
Product is a beautiful looking watch, store is very helpful and very responsive. They will look after all your needs. I have had lots of comments on how nice the watch looks. Also watch didn't take long to get to New Zealand.
It's OK. While working normally. Long sent, but came in 3 days.
Good watch. The only detail is the cheap dial, with markers on low setting and the step that covers the detail leakage.
The watch is beautiful. It came in fast. Happy with the purchase.
Very good the bracelet not enjoying.
Everything is fine! I order the second time, as the first broke the glass) Hours satisfied, original strict appearance! I advise everyone!)
Very long delivery. Instead of promised 10 days went a month
Fire, I use one day) excellent, quality is amazing-but fire! In the reviews there are almost no normal photos, I fixed it, do not thank) delivery is a separate shock!!! 6 days to the Amur region, Blagoveshchensk, this is on the outskirts of the world!!! Only 6 days…. Delivery sdek... I'm shocked from all this)
The watch really liked, you can start both a crown head and automatically when you wear it. Come quickly, the journey time is less than a month.
Very good purchase and excellent attention from the store
Product came as described and I ell packaged. It’s a very good time piece. Delivery was very fast, faster than indicated. Had it for a few weeks and so far no complaints.
Not the best quality but nicely made. Worth the price
Too Beautiful
The watch is beautiful, correspond to the description. The move is accurate, due to the absence of a second hand, the error during the course did not notice. They look much more expensive than their cost. I did not like the mechanism of the strap, but I will not shoot the star, it's a matter of taste. Thank the store for the purchase
It is noted that it is of good quality, of a very good size, and an excellent view
Very inexpensive, but beautifully designed and looks like a Jaeger-LeCoultre. The calendar and day of the week display also work properly.
The store sent the watch on the day of payment, courier brought at the time, just over a week before Novosibirsk. Watch fire, looks cool, sit comfortably in the hand and transcripts. Recommend.
Worth the money. Self winding works way better than expected. Looks like a costly watch in person.
კარგი საათია მუშაობს გამართულად დროს არ ჩამორჩება და არც ასწრებს. 1 კვირაა ვხმარობ
The clock is exactly the description of the value of the indicators that are all in the hour... As you control history and today of the small buttons in the side
Great watch! Luxurious!!Arrived very quickly into Australia ..thnx
Excellent very happy
Hello there great Product and arrived early than expected date but this review is for those who are trying to figure out whether to buy from Pakistan or not... well yes you can buy this watch