Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool! Attracts looks. Solid and modern. Quality worthy. They're coming. Very large, on a strong male hand just right. Happy as an elephant! Got to Ukraine quickly. Product and store definitely recommend!
Watch very beautiful, full details and easy setup.
Часы супер!!!
ну что ж народ, быстро получил и вот вердикт, однозначно брать!!! качество выше чем я ожидал, хотя я превередлив к часам и не ожидал за эти деньги такое качество! в меру тяжёлые, закос под метал превосходный (но время покажет), подсветка класс. в общем годнота 100%
The husband is delighted! They burn, shine in the eyes! All passers-by pay attention to them! Thank you. Warranty in the form of a plastic card, in a branded packaging box
Good
Muy buen producto, bien empacado, quedo satisfecho con el reloj se ajusta bien a la muñeca, falta probar la resistencia al agua, de resto todo bien, volveré a comprar al vendedor.
Very cool watch, let's see how they will be worn
Very beautiful hundred percent
Very nice watch and good quality. It looks like more expensive watch and is very robust. Fast shipping and very good packaged (good protection).
Love this watch!! For its value here, you'd think they made a mistake when you hold it. Heavy yet comfortable. Cheap price but looks very expensive. Packaged real well and arrived just as estimated. Thank you guys. Definitely recommend this shop! It's the 5 star for me :)
Very beautiful, several features, this money surprised me. Resistance only time will tell, but rather recommend this product and this store, well packed, the team know work.
Часы бренда Lige с цифровым дисплеем качество шикарное! доставка 2 недели. В комплекте коробка, тряпочка, инструкция -японский цифровой механизм. -ударопрочное стекло, -влагозащищенный корпус, -корпус из нержавеющей стали -Ремешок силиконовый
Perfect and fast, it arrived in 8 days and in perfect condition. I'll put on how to work.
שעון מרשים קל לכוון את השעה והתאריך מרוצה מהרכש שלי.
Product as described ad, not heed on the bracelet is plastic, found the images that would be metal. Presentable, but light, by great thought would have a weight proportional, hope have a good durability. Between post and delivery were exactly 30 continuous days (China X Lauro De Freitas BA)
Very nice I arrive very fast very well protected, thanks to the store I recommend
The watch is beautiful, quite massive. The arrow quartz movement goes exactly, and the electronic clock below lags for 1 second per day. The strap on the texture resembles a bracelet.
Arrived all OK. Well packed .. Very fast. 17 days of purchase to delivery the product.
Product arrived approximately 23 days after purchase, watch top, working properly, soon buy more
Very nice watch finishes and packaging well and for very long delivery...
Great watch thank you for the best price value. Eran
Watches super Adjust the current as it is not clear, over time you can understand Suggest to buy
Fast shipping. Super quality! Neat packaging. The watch is more beautiful than in the photo. I'll order more. I recommend to all the store and its product.
Watch arrived in a box . Very packed and good protection within the box . Design is elegant . I like the watch . Thank you to the store .