Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great watch thank you for the best price value. Eran
Watches super Adjust the current as it is not clear, over time you can understand Suggest to buy
Fast shipping. Super quality! Neat packaging. The watch is more beautiful than in the photo. I'll order more. I recommend to all the store and its product.
Watch arrived in a box . Very packed and good protection within the box . Design is elegant . I like the watch . Thank you to the store .
But for the taste of the person I gave it to him was too big
The watch is cool, I really liked it! Delivery 23.08.2021. ordered, 7.09.2021. We're here!
Very nice watch good finishes packaging care nothing to say I recommend seen the price
It arrive in 20days, thank you always.
The watch is very beautiful, gave gift for husband. Hope it lasts.
Well, what can I say. For such money, an excellent watch. By size as G-Shok Rangeman. Slightly lighter than G-Shok, but it is quite understandable. The quality of the case performance is good. The inner dial is also without complaints. In general, they do not look cheap. By delivery: came exactly on time specified when placing an order. I did not communicate with the store. Shop recommend. Thank you and good luck with the business.
The order is delivered in 6 days, corresponds to the description, in good condition.
Nice watch and very fast delivery, well recommended thanks
I am very pleased with this beautiful watch brand Lige! Really a clock with quality and a beautiful finish. I even did fit in with the key that came along with watch. Shipping was fast, arrived well packed, all according to the description and the store was very attentive. Was very beautiful wrist, I recommend!!!
The watch really liked
The clock is large, heavy. Are coming. My husband liked it, I do not have
Mooi uurwerk wel licht en speels kwaliteid is om over na te denken werkt wel goed.
Delivered free of charge directly home in the city Baltiysk in just 6 days
Good afternoon! The goods were not shatko, nor Valko. The appearance of the real clock loses sight on the advertising roller and photo. For some reason I thought that the bracelet is metal, there is no AN, but in the description it is indicated-silicone. I did not read the description carefully. For your money will go. The clock works, without damage, but without delight.
Super Watch, all according to the description. Recommend salesman. Fast delivery.
Cool hours, came quickly.
Arrived in excellent condition, very good packed. Delivery time 40 days to MK. Looks very good like described only nowhere on the watch I didn't see that is waterproof 5Bar how is described in the description. I hope it is. I took it for present. Also the store send and international guarantee 24 months. Packed in gift box, convenient for gift. Good seller. I recommend him
All right, ale one guint on the hull. Frame chasiv plastova.
Good watch. Come quickly. I liked that everything is qualitatively executed. All the noise is clearly twisted. The clock glows in the dark. I like the bracelet. I liked everything. Thank you!
All comply with the description. For such a price product OK. Very well made bracelet, clear clock. However, backlight could be better.
Very pretty robust watches! I very recommend this product! Thanks very much!