Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not bad, but does not shine in the dark as shown on the video, for such an amount is quite good, satisfied, thank you
Gostei muito do relógio! Top! Muito bem acabado.
Everything is fine, delivered very quickly
Perfect
Like the watch, arrived very fast indoor MT, well packed, super indicate the purchase.
Excellent, as shown in the description
Good watches, for its price
شكرا للبائع على تعاونه لقد طلبت منه ارسالها قبل 27 ابريل وبالفعل تم ايصالها قبل هذا الموعد شكرا تقريبا ١٢يوم وجودة الساعة وفخامتها لايوصف شكرا له ……. Thank you to the store for his cooperation. I asked him to send it before April 27, and indeed it was delivered before this date. Thank you almost 12 days, the quality of the watch and its indescribable luxury. Thank him.
Barangnya is great.
Loved loved
I haven't used it yet but it looks nice
A good watch for your money, cool strap. We're all right!
Excellent, original and shipped within 15 days وسعرها excellent
The watch is not bad, the design is interesting, in general the quality is exactly at the price that is stated. There is a problem with the arrow that shows 1/10 seconds in Stopwatch mode, it for some reason does not reset to zero. Maybe that's how it should be.
Great product, great store very fast shipping. recommended
Damn guys watch is excellent quality extreme very heavy came as the images indicate the purchase watch is beautiful and comes International certificate and warranty beautifully crafted watch worth every penny indicate the purchase posted the photos that you also and arrived early received in 20 days
good
Well reçu
The order came within a week much earlier than the term. everything is well packed. The clock is exactly as in the description, everything works. the store recommends.
Excellent watch very nice material looks to be tough
Watch very beautiful very durable material and finished by all am very satisfied
The watch is excellent, the design, look just class, let's see with time the quality.
Product beautiful
Very good product and I recommend.
Ok