Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast and very quickly arrived Thank you for that. The watch is a gift. I can the store highly recommend
Delivery a couple of weeks. The clock exceeded expectations, the feeling of having a quality thing, for more than modest cost. The dials all work, one for 24 hours, two others-a stopwatch. Includes a napkin, a warranty card, an instruction (in English). I will consider other models of this brand. The clock and the store are definitely 5 *.
magnificent
My first Lige and really impressed. Nice detail, all dials work and as my photos show a beautiful face.
Got what I ordered. Not old just cracked the glass and lay behind the steel. These still go for sure. Thank you to the store, sent quickly, the package for the triple-the box was jammed...
Fast Easy Processing, thank you
The wristwatch looks very good but the pointer is not on zero.
The quality of the strap does not suit me, it is very fragile material apparently, but very nice the rest
super watch,,, thanks.
Very fast delivery.
Who are you? The Chox thesis was clean. Təşəkələr.
Top
19 days to Japan, ok
Very good product
Received the product in perfect condition, well packed. Recommend.
My husband liked) I recommend the store!
מעולה משלוח מהיר
Sounds like a good article.
Top thanking get like Again
muy bonito
Часы изготовлены очень качественно, смотрятся богато. Думал будут большеваты ,нет очень хорошо. Теперь свои предыдущие 40мм. кажутся маленькими. Я доволен покупкой и всем рекомендую. С инструкцией правда не понятки , как настраивать маленькие циферблаты , ну со временем разберемся. Продавцу спасибо большое.
Excellent recommended to 100% I received it in exactly 1 month! In perfect condition! The day I received it I asked for another one because of very good quality. I'm very happy.
nice watch beautiful
Отличные часы с быстрой доставкой. Большое спасибо. Посмотрим как дальше будут работать.
Доста добре изглежда, красив дизайн, изчистени форми, но стрелката на секундите не е нулирана. Но това не пречи въобще, работи точно и малките стрелки работят както е в описанието на часовника.Снимките ми не са хубави ,в телефона ми е проблема.Препоръчвам продавача!