Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery.
좋아요 손목이 허전했는데 착용해보니 깔끔해요
Excellent product I will keep buying more arrive at less time
Everything is fine, I liked the clock. Came in time
Thank you very much
I arrive very fast and very beautiful and well presented
I like the face,Minimalistic, it has that black metallic flair that makes it stand out. and it was waterproof. It went in the shower and to the waterpark. We are not allowed to wear any jewelry at work. The stainless steel buckle is very easy to adjust, and clips on and off very crisply, with a brushed metal finish.it is better come with a beautiful box
Very fast shipping, took 15 days and I liked it very much, nice design and good quality!
Relógio muito bonito e bem construído. Entrega rápida em São Paulo capital. Comprei pra revender em minha loja. Recomendo para quem tem o braço pequeno.
I got the order as it is thank you. Speed and presence in delivery
Relógio tão bonito quanto a imagem da propaganda. Excelente custo/benefício. Envio rápido.
love everything about this watch very classic
Watch very perfect beautiful congratulations loved and come back to buy again
Everything corresponds to the description, cool watches, thanks to the store.
Muy buen producto me encanto
The watch looks good and was well packaged. The length adjustment of the bracelet is easy to adjust, you only need a small screwdriver for it. It is difficult to set the strap spontaneously longer or shorter, but I don't need to do it either. Once the length is set, it stays that way and does not come loose.I am very excited for the price!
Very satisfied with the purchase, everything corresponds to the description, I recommend this store. For its price at first glance is very good quality, and there we will see.
Very beautiful, good workmanship. Work perfectly. Top quality product.
Product as described in AD. Very beautiful.
Great watch, exceeded my expectations!
It is identical to the image, very nice, very well topped without roughness on the edges, it has arrived within the marked date. Very satisfied with the purchase
Looks great.
I arrive super fast an excellent product this brand has very good watches. Highly recommended is large and comfortable the strap looks very good quality
Классные часы, продавца советую
Fantastic looking watch, very clean looking, stop watch works well, as does the rest of the watch. The strap is great good quality leather feels like calfskin on the inside of the strap. Pop out back on the back of the watch, watch is polished to a beautiful shine, the watch face is neat and tidy and easy to read. The one thing missing from previous years is there is no date between the 3/4. This I found disappointing, also the instruction booklet has last years watch with tue date and not this model. Shipping was Mega Fast. Just over a week to Canada. Great communication with store.