Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality! Very fine! Very elegant! Very nice!
Like more quality is as in advertising
As per description....beautiful elegant/sporty watch...super..
The hours went for a long time, more than 30 days went to Kiev. Everything works, came in a box. Seller recommend.
Nice watch, flawless finish. Hopefully it will be durable
I recommend store, very fast shipping and very happy with my purchase
Very carefully push the crown, position 1 has a minimum stroke, immediately failed to adjust the day and date. And in general, the clock that I wanted.
Guys this watch is amazing, i highly recommend it...thank you so mich
Arrived all in perfect condition! Thank you! Recommend!
соответствует описанию, очень быстрая доставка. товаром доволен.
Très bon produit par rapport au prix, merci vendeur arrivé dans 20jrs
Loved the watch is very beautiful recommend
The watch actually looks very stylish. I really like it. Thank you, salesman.
The parcel reached quickly, the clock is good for such a price, while everything works as stated, the store did well on all questions answered quickly, the only negative is that the box from was was the clock is a miracle left untouched
If you can not send the goods to which subscription is issued, in time, give me back the money
I thought it would be much worse for this money, by the fact more than good how many will work of course in question the strap on quality is visible that it will not last long,,,
Excellent watch. Very good quality. Looks like a luxury watch.
Very happy with this purchase. Very fast delivery to Minsk. Everything is done in high school! Thank you very much. Packing Super
Same as shown in pictures. Amazing Quality watch. Strap is really beautiful and very comfortable .Highly recommended
Everything is chic, well done, everything is packed as it should, not crumpled, 5 to the store
The Sleep of the dial is not pratsyut, ale behind all the grashy Normas
I take the second watch Lige. The first son, and these to yourself. We're both happy. We wear it for a short time, but we like it for now.
Nice product deliverd very fast
Fast shipping, product arrived with 23 days here in palmeirópolis Tocantins. The watch worth the price you pay. Good quality. Not taxed.
It took 12 days to arrive to The Netherlands. Quality seems nice. I liked the product.