Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very elegant clock. Pretty heavy. Well lies on hand. No items fluorescent or reflective. Cute stripe, but weak pantografy. When odpinaniu watch already 2x buckle odpięła from the bar. AND I got it only 3 days. Overall this is a product in your price.
The overall operation of the watch is normal. When inserting the crown after setting the time, the hands of the watch may be disturbed from the correct position. The chronic phenomenon of the crown moving because it is too soft is an area that needs improvement.
Norm watches, for all money. Look normal, not cheap. Additional arrows are workers. One-time of the day, the second stopwatch, the third I did not understand, perhaps the same stopwatch, but with low resolution. A civilized box, you can give someone who you do not want to spend. ;) delivery very quickly, a week!
I got another color the handle, but no problem the watch is very good quality and arrived sooner than expected
The watch is just like the picture. Has optimal quality
Very nice watch, though I arrive without battery. All dials work. The strap feels good.
El reloj es muy bonito y elegante, a muy buen precio. Llegó 3 días antes de lo esperado, recomiendo al vendedor. Puedes hacerle seguimiento a tu pedido todo el tiempo, te mantienen informado. Excelente servicio!
The watch is cool. To Togliatti came in 15 days. Seller recommend.
Good product arrive in less exelent time
I arrive before the stipulated time. Good packaging. Product same as described! Good product!
Nice watch. All arrows work and are easy to adjust. Left minute, in the middle second, on the right hour.
good quality designed product, good value, personally the between the glass and the frame could be made smoother. good store 5*
Muito bonito e elegante. Gostei muito. Enviado rapidamente. Recomendo.
This watch is LIGE! Looks like a super expensive classy watch while having a great price! Not only that but the customer service from these people when i asked about the product was great! I highly recommend this.
Excellent product! All came well sealed, undamaged, all working! The store sent fast, with 15 days arrived. Worth!
Excellent watch, exactly as described, all functional
The condition of the box and the product came excellent. Operation 10/10.
Very nice product, very accurate. Fast shipping, arrived in 31 days (18 days to Algeria). I recommend the store
Very nice watch,its work perfekt and look beautyful,thank you
I must say that the product is really beautiful! It comes in a very elegant box. For the moment the product is worth 5 stars! We will also see over time!
Excellent product, and very well designed. Lighter but well built.
All as the description of the store. Recommend to everyone. Arrived fast.
For its price, the look is spectacular, but, it's just at first glance, the dial is very similar to a dense paper, how accurate the mechanism can not say what else to expect from for its price the goods are quite not bad)) delivery in 5 days
ساعة جميلة و أنيقة و جودتها مقارنة مع ثمنها ممتازة شكرا
This is an excellent watch! It cost me only £11.63, but is very good quality. Second hand is good quality, moves well and is not "flimsy" / weak like very cheap Chinese watches - clearly well-made. The metal of the watch looks good, watch face is attractive. The dials (stopwatch seconds, stopwatch minutes, 24HR time) actually work and work well!! Button A is to start stopwatch. Button B (big button) is to adjust time and calendar (calendar also works well!), Button C to pause or reset stopwatch. Not sure how calendar handles 28/30/31 day months - will have to see. At least now, highly recommend this watch. Great value for money, works well and looks pretty. Claims WR30 rating - do not want to test. Box came with crushed corner - shame but I do not care, is only a box. Leather strap is not amazing quality, but is okay for the price! Replace with better strap if you really want. Shipping very quick, took about 10 days or less. Good store and even better product! Go well with suit