Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отправили быстро. дошли тоже быстро. Но часы пришли разбитые заднее стекло и не работали. продавец предложил заменить заднее стекло, но часы не заводились и не шли. коробка была целая, часы отправили разбитыми. пришлось вернуть назад. учитывая что я живу в ДНР возврат стоил 900р. в итоге часов нет и минус ➖900рублей.
The watch is good, the strap is standard uncomfortable and thin in width. It is better to buy a white 22mm strap, the watch immediately looks more expensive and stylish.
Very very good quality and speed of delivery you deserve more than 5 Stars thank you dear supplier.
Nice
Fast delivery, item is huge, recommended store..
came as described. fast shipping. looks pretty. recommended.
Oh personal shop! Issued and delivered the purchase lightning. The quality of the watch, their appearance fully corresponds to the description on the store's website. Very decent packaging, not ashamed and give in case.
Top quality luxury watch i recommend
Muito boa qualidade amigos garanto que quem comprar esse relógio vai adorar
The watch is super, all the dials work, the quality is excellent, it came exactly in 7 days as it is written, I recommend. Seller Thank you so much
Watch top ....
The product was like I expected and it was like in the images. Only the cord was short and there was no cord drilling tool in the box. Except for him, I think he got a big blow in the cargo, but it didn't match the clock. I liked the watch very well, beautiful and convenient.
very very good quality and fast delivery you deserve more than 5 stars thank you dear supplier.
Estou satisfeito com o relógio muito bom obrigado
It came in a week. The first time I bought for tritridle, the clock did not go. Sent, the money was returned. Second time on sale, with all the discounts for a thousand hundred and thirty. Clock's a tour. Can take
Beautifully looks, price Super, shipping-after 7 days at home.
Goood
I got my watch and the quality is even better than it was said, I am very happy, thank you very much
Quão bom esse relógio o melhor faltou a chapinha não veio. O produto é exelete
It's my fourth time I buy watches in this store sent them are very fast and the quality of the watches is high-end recommended smoothly
Super nice watch very good quality works very well. Very satisfied.
Super!!! Husband was extreemly glad to have it. Just in 2 weeks after payment ive got it at the door with courier!!! Looks great!
I take the second, the first left for two months. I liked their appearance, so I decided to try again. I can not recommend, the quality of products is not very. It's up to you.
A nice mechanical watch Professional store Good value for money
Watch very good Surely will buy more, very attentive Arrived very fast