Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, super recommend-well packaged product!!!
Watch great quality enjoyed delivery was fast highly recommend
lindo
Good good good ~
Excellent Product, recommend!
this watch was much more than I expected this watch seems to be selling cheaper than it should be very satisfied.
The product is phenomenal, box and accessories perfect, delivery time please me!
Perfect watch great workmanship, very good sent to toast congratulations to all the store!
Very nice watch, heavy and well protected, congratulations to the store! Buy eyes closed no risk.
Very nice and good quality. Arrived in 10 days
All sertinho arrived very fast can trust beautiful watch will purchase but.
Great quality product
Watch very beautiful, quality excellent. Personally is even more beautiful. Well finished and delivery time very fast, 20 days for RJ. Recommend the store and the store. Brand naviforce synonymous with quality and beauty.
Great product recommend
And note Mill .. Product comes up with the tool decrease the size of bracelet
Top very beautiful
The watch is very beautiful, store is congratulations.
Very good, the watch is high quality, great workmanship and is clear, very beautiful, even more beautiful than the photos ad, the package came very well packed.
Would thank. Was very satisfied with the product, for your low and competitive price with competitors was better than expected. The excellent service store, posting and super fast. The product delivered the following description.
Look stylish
The clock is awesome, the husband is happy as an elephant!!! We came in 18 days to Kyrgyzstan, for us it is very fast, because we are waiting for a month to order with Ali. Thank you store. Everything is intact and safe, now I want to order myself.
The producer is very good like quite
Fast shipping thank you
Product top quality, loving every day.
Too Beautiful clothing galaxies