Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not bad for this money, for the authenticity of the mechanism I do not vouch (my on mi20:... Probably, in appearance are similar) accuracy + 10 seconds per day. I look like a couple of months, I'll give fur a break, there and precision will change. The case and bracelet in quality are not bad, the bracelet is cast (links and clasp) the glass looks like a sapphire, there are no scratches yet. The figure is pleasant, the backlight will grab for a few hours (4 hours exactly) there is one dust large inside the dial, sometimes flies if you shake your hand sharply. Jamb on the bezel: starting with 15 minutes, the tags do not match, there is a shift. In general, for this money is worthy.
Well made
Thank you for your efforts. Greetings to the people of China
Amazing watch. I'll be ordering more in the future.
Excellent quality. It arrived 2 weeks earlier.
Arrived very quickly and yet am surprised with the quality. Delivery every detail promised, has a good bezel ceramic, with 120 clicks, sapphire glass, A good and lasting shine in indexes and hands (blue) and the mechanism is the Miyota 8215. The only detail is not the screwdriver to adjust bracelet but I dont know if still comes toast, and as came a NATO strap toast have bought in promotion 11.11, not complain about.
conforme
That watch beautiful!!!! Mdsssss, first time buying with the brand, like demaissss, damn well done, if had put a detail this detail would be a slight inaccuracy in Crown, but otherwise note 1000 very good, everything looks good quality! Sent very well in product and can be sure to buy again this brand (advise wait the day 11.11 paid four dollars)
As in the picture.
arrived in perfect condition. too big for my wrist.
Meet what you promise. Quality price is right, it's a good choice if you want to start exploring the world of the divs.
A master purchase!
All super excellent goods arrived quickly in Rostov
Very nice homage watch for that price. Looking forward for the summer to wear it a bit more as it looks realy awesome on the direct sun :)
Before St. Petersburg for 3 weeks. These hours are happy.
These wristwatches are so beautiful!!!! I just showed and friend and he said he should have ordered as well.
Very nice and very fast delivery
Wonderful product arrived very fast store answer my dues recommend product buy more
I am blown away by the quality of this watch. Couldn't be happier.
i I so satisfied with this watch and highly recommended store. Fast shipping to Hungary. within 7 workday. I love this, 100% that i will buy in the future from this store.
The bezel a little out of alignment but nothing that doesn't happen in much more expensive watches, for now very happy with the watch.
Nice watch, nice color match to the real hulk. It is my first Pagani watch, and I am pleased with it. It is a little sharp on the edges and the clasp was at first hard to opeb, but forthe money I can't complain that it isn't perfectly refined. Good buy in my opinion.
Fast delivery to Bulgaria, 7 days from Germany. Excellent quality of all details. pleasantly surprised by the price.Sapphire glass mechanism of Seiko NH35A. Best Seller
Exellent watch
awesome watch, only issue was the pins in the chain links were horrible so changing it was a massive pain.