Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch perfect ameiii
It seems good quality to the naked eye
Good
store was sent as according to description watch nice but very big but got suitable for me. i like this thank you very much and delivered very fast.
recieved my order on time. best quality watch. I really loved the product recieved best quality product.
Thank you very much! Everyone is happy. Very fast delivery. The watch is cute too. If you like it, I recommend ordering.
Excellent Reloj
The watch is super, of course. There is a beautiful backlight. The store put 2 gifts. Sound, beautiful, ideal to the smallest detail, heavy, large watches. I asked for a healthy bracelet, and the seller did. Thank you.
Beautiful watch
The product arrived in excellent condition. Recommend 100%
Delivered all straight recommend
Beautiful watch. Great store
Excellent Product, good quality I recommend to the store, arrived in good time.
Exactly as advertised. but in my hands it is better, very beautiful.
Wonderful Watch Topped My Perfect Expectations.
good product. ver cheap. fast delivery good product
Excellent product and very timely delivery
beautiful watch, heavy and of good material.
very good service, very fast and completely the same as in the photograph, recommended
Thanks.
Great material watch very beautiful and good quality
A beautiful watch, came fast as always. Just do not give 5 stars cuz the pin bracelet released quickly. But the store is very good
Great watch, beautiful and excellent quality. Less than 20 days for nilópolis
Love the quality and packaging! I will order more watches from you in the future. Thanks for your great service!
very beautiful watch! it arrived super fast, everything worked, I even got to wet it while I was using it and there was no problem. At least it has good water resistance, but no exaggeration. anyway, great product.