Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful. I ordered two. With a different color of chicken to yourself and her husband for a gift. Not tall. You can wear under the shirt. The bracelet can be reduced by itself. There's a special. Tool. Napkin for cleaning. Packed well. In original box.
отличные, идут. пришли быстро.
The watch sent the store lightning! received in 5 days!!! unrealistically fast, thank you! The watch is excellent, large and heavy as men's. My husband on hand bracelet right time, herself removed 4 links. Thank you very much for the quality goods!
Watch is beautiful. High quality workmanship, presents the perfectly. I am very glad I have no ochoty it removable with hand. Wybrałam color dial blue and not regret. Shield has size 2/3 my wrist. Bracelet is wide and thick shield large therefore recommend rather high-women. For filigranowej drobniutkiej person may be too powerful. For me is perfect. Thank you very much!
The clock is just a bomb! Came in a box, a small Shilo to reduce links in the kit, but I decided to go to the master, so as not to break the watch) look at the purchase of of, To Belarus, delivery is almost a month.
I recommend, I buy a second watch and quality was satisfied.
The watch, of course, is fake, but very beautiful, it is impossible to reduce the bracelet on your own, I had to give it to the workshop and still change the battery.
I was skeptical that a watch at this price would be anything worth buying but I took the plunge and I am glad that I did. I can not speak of long term durability as I have only had the watch for about a week, but it does everything it says it will do. It looks like a much more expensive watch
I got this watch a couple months ago and have worn it daily since. It's a perfectly sized watch that goes woth every single outfit and it looks very nice and sparkles as well.
I love this watch. I don't know if it's water resistant or not but I don't ever take my watches under water or let any type of water get on them. This is a simple style with a little bit of shine and it's so classy. It goes with every outfit. I like my watches to fit a little bit loose and this one is perfect. The face of the watch is a little bit bigger and it's just the perfect size to catch someone's eye. I highly recommend this watch!
The clock is beautiful. thank you.
Delivered much faster than expected, generally without problems! The watch is beautiful, darker than in the photo, look, as it seemed to me, stylish and presentable! Color wanted rose gold green, it is in the photo Green, but came Blue. In some photos, depending on the ingress of light, can look lighter and cast turquoise. But in fact, a blue shade. In general, I'm happy, I will wear it with pleasure!
The watch is beautiful, as in the photo.
Looks really nice, a little big though so I have to remove some chain links
Clock bomb! PTS are beautiful, look expensive. The dial is large. Bracelet is large, removed as well as 5 links. I advise!!!!!
It's not a watch with Ali…. This is delight! For such money... such a miracle?!?! We came quickly, within 2 nelel, to the nearest post. From packing to contents all by 100 points! All the details in the protective film, the color is incredible... like chameleon .. Then blue, then green, then all together! I advise definitely! Even if they break (what I doubt) to wear their pleasure, even as an ornament...
Super!!! the clock is excellent!!! I really liked it! Let's see how they will be worn. The bracelet reduced to its size. I did not communicate with the store. Track was tracked all the time to my post office. It came super fast, less than 10 days!
The clock is good, there are no complaints. Packed perfectly) (but .. On my hand-huge)) hand skinny and dial even more wrist. Selling probably .. Sorry ..
Excellent watch!! Looks elegant. Delivery is very fast! Seller Thank you!!
For hours I am very pleased. I did not communicate with the store. Judging by the size, more male option than female, but I just wanted to. I have a large wrist-the watch looks appropriate. They came in integrity, a little jammed box, it did not reflect on the clock. In the kit to the watch go: a tool for removing links (removed the link independently, everything turned out); napkin; warranty; instruction in English (google. help in the game) It's great. Thank you seller. To the Tula region were 11 days from the time of order to arrival in my post office.
До Москвы часики дошли за 12 дней, Спасибо продавцу за быструю доставку. Упакованы качественно, в коробочку. Есть инструкция, тряпочка для циферблата, инструмент для снятия лишних звеньев. Покупкой довольна. На водонепроницаемость не проверяла. Спасибо за качество товара!
For hours I'm not happy with because. Constantly leaves the battery, at first I thought that it was not there. For a long time could not open the back cover and found that there was no fixation to support the battery. The strap of the watch is great and you need to learn to remove 3 links. I ordered the color green, but sent blue.
Часы красивые, качественные. Браслет очень большой на мужскую руку, надо уменьшать.
The watch is just super, I'm delighted, and arrived very quickly, to Uzbekistan in 2 weeks
Excellent clock, works well! Fast delivery packaged product, great store attention.