Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as in the photos Excellent image, very well packaged
Good lah... this is my first Chinese watch. good and the price is better
Excellent product looks very good quality and texture.
Probably the best watch (great specs) for the price.
Very high quality. Awesome watch for the price. Thank you
Very good quality of watch. Reliable store.
The quality is good, thanks to the store.
Free shipping super fast והשעון wonderful
superb.THANK YOU!!! LOVE IT
The watch is just great. Really very beautiful
Quality price exceeds. Watch the heavy leaned and bezel motion is well and perfectly fine have been ordered. Lumenis also great. Satisfied with your purchase.
Extremely elegant and luxury design!!! In all, in every little detail felt безупречность finish. Light reflecting from the dial multi-angle viewing all shades of blue,-Deep Blue almost black velvet to strong ультрамарина. Bracelet cast, quality to match the watch polishing at a high level, by the way watch not all glossy have сатинированные faces (matte surface). Watch weighty, felt the severity of quality made product. Clock use 2 day, daily wear 4-5 hours this enough to morning hours worked. A range of write later. For 2 days precision of + 5 sec. That mechanical watches excellent result. More detailed write further. Before use, be sure to read the instructions for use, it is the English, there has some useful information. Seller almost always in touch, within weeks spoke with him sorted out the details of future purchase store respond within 2-3 hours. Recommend.
item receive in good condition.. well package and good protect to the watch.. minor damage to package by shipping logistic.. overall good product and trusted store..
This watch is fantastic, really taken back by the quality,
Thank you for this very nice watch, class, very well built!
The watch is very beautiful, corresponds to the description, weighty, packed well
Accurate description. The watch is wonderful! The store sent immediately after make the order. I recommend the seller. Great item, great seller! Thank you, it is a gift!
Nice article. My husband loves and looks luxurious also. I am 100% accurate about what they offer. Fast shipping