Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Đồng beautiful clocks, heavy manual, box and card full warranty
Good quality product. The color is as the picture and the way I wanted. I am very happy with the purchase and possibly'll buy another.
Great looking dial, would highly recommend for somebody starting out their 1st mechanical watch ⌚
Very nice dial and case. The movement is basic, but certainly ok for the price. Mine runds at -12s/day. The bracelet is nice, but it is brushes, while the case is polished. Also, sizing is tricky because there are no halflinks.
Great thx
perfect, thank you.
excellent quality
This is a very nice heavy watch, quality beyond what I expected for $62. 5* experience on the shipping as well. Thank you.
Relógio muito bonito, com boa construção. A cor chama muito a atenção quando se está usando o relógio. O lume é fraco e o calibre Seagull me parece muito bom. Veio bem embalado e protegido. Vale a compra pelo preço! Chegou em São Paulo em menos de um mês, com um pequeno atraso na postagem que acredito estar relacionado com o lockdown chinês.
Beauty of watch ניראה good packed very beautiful
Good weight, full SS metal, the crown size is kind of ‘big’ to the size of this watch height. This is value for $$ watch.
As described. Quick delivery. The packaging deserves a little more protection because sent in a bubble sleeve, but arrived in good condition that's the main thing. The finish of the case and dial is really superb! The bracelet is very correct in terms of finish. The watch is very well adjusted from the factory, + 2 sec per 24 hours. In terms of value for money, BENYAR watches are really superb!
This is definitely worth a watch. Price and case with strap wholesale luxurious Brown maggie movement is using. Recommend to you all!
The watch is very beautiful, the utility of the store of the very good, והחבילה נמסרת speed! Highly recommended!
Basically corresponds to the description, the light of the dial if you estimate 5 ballroom system then only 2.
Bracelet with little moon rattles long but watch color very good austria elements.
Wow , its super fast received, watch is really with great quality & finishing has done by their skills person , barely you can find mistakes , Tiffany dial is the best of 2022 year , this timepiece looks like a very close to The Rolex watches .. perfectly working & movement is also too good.. looks so great .. appreciate & many thanks .. will buy more .
good, bracelet a lot toyy
Great value for the money, blue dial is very striking
Steady color dialnya you bonus again great thx
not really yellow, it is more orange instead
Godinnik class. It's expensive to get on the stream. Priishov Duge schvidko. 11.11.2021 zamovev, osmomav 24.11.2021. Podarunok was thrown by a remuck of schmatyaniy. Delivery through the city of exobust. Track through.
As description and fast delivery
Corresponds to the description, good product
Beautiful dial and the problems I had were quickly solved. Would recommend.