Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a great Watch, in my house my brother, my father and it was just me, after being Apple Watch this is day and night on quality issues. Shipping has been very fast from Spain. I recommend 100% to anyone looking for a homage of this classic design.
Watch bracelet could be better. The edges of the bracelet are sharp.
Good and beautiful but the bezel line could be a little more aligned with 12 hours.
Superbly made watch, everything about it is done to a very high level of fit and finish. Theres nothing out of alignment - even the cyclops is spot on and works really well. I will be buying more San Martin watches.
Very nicely build for the price! Still some refining to do, but overall very good watch for not so much money.
This is a fantastic watch! The blue gradient mother-of-pearl dial is beautiful. The case, and bracelet and clasp are all high quality and perfectly finished. The bezel action feels excellent and there's no back play. Everything on the watch is perfectly aligned. The crown screw and hand winding are smooth. The bezel insert on my watch is slightly below the metal bezel edge creating a rough surface where the two meet.
HERMOSO RELOJ, NO ESPERABA MENOS DE SAN MARTIN. ENVIO MUY RAPIDO 10 DIAS A CHILE. BUEN MATERIL DE CONSTRUCCIÓN EXELENTE FUNCIONAMIENTO DEL BISEL. RECOMIENDO 100% ESTE RELOJ VALE EL DINERO.
Have to say the quality just isn't quite the same as the San Martin I purchased last August before the San Martin logo model came out. That one sparkles a lot more and the time keeping is impeccable even after a year and a half of wearing it daily. Everything about this latest one feels that little bit cheaper, even the workings Seiko 35a feel a lot rougher than my original. Anyway, for the price I paid I can't really complain too much, it's a nice watch although I won't be wearing it as much as i thought I would be. Delivery was much quicker than expected.
Blown away by the value for money. Nicest watch I’ve ever touched. Excellent customer service. Thank you store.
Watch OK… was taxed at 180 dollars. The store could improve the product description and reassess the price in packaging. Asked and answered.
The watch looks great, excellent quality for 180€, beautiful finishing, this sunburst on a dial is gorgeous, brushed bracelet is fantastic Lume works great for the first couple hours, then dims down but still readable. Movement accuracy is +5-7 sec a day during the first 24 hours after delivery. Took 6 days to deliver from a Spanish warehouse to Germany. What can be improved: end male links protrude too prominently, probably to accommodate smaller wrists, I have a 17 cm wrist, so the watch fits perfect (3 links removed using an enclosed tool). The size adjustment on a bracelet clasp must be reworked, it is really dull and unnecessarily difficult to adjust and will take you 15 min if you never did it before. In addition, there is a small free travel of buttons on the bracelet clasp before they actually engage, it could've been improved. Overall, I'm really happy with the watch, thank you San Martin! Let's see how the watch will behave in the following months.
Beautiful watch the price you pay, great homage, visible quality, great workmanship, came well packaged and quickly for Brazil, certainly watches San Martin.
fantastic watch. really happy with it. have been looking to pick up a San Martin for a while, so glad I did!
Long delivery, but it's worth it. Great watch!
Süperclass
Beautiful watch as mentioned, nice dial and bezel, common room for improvement, sharp edge around case. Recommended as a daily watch with this price!
Incredible value! This watch is extremely well made! Even the package is beautiful.
Amazing quality, exactly what you expect from San Martin. At the 11/11 sale price this thing was a steal.
The product is much better than costs. Can buy without fear.
Excellent value for the price. Great build quality
It was 20 days to arrive. I am very satisfied with the product.
Watch is great, I ordered a custom dial which was produced earlier than expected. Works great so far
Only issue is the bezel being off. Wish it lined up and it really should for the price. Other than that, lovely watch. Really enjoy the dial and the clasp in particular!
beautiful watch. however the brezel is not aligned and bracelet is too sharp to wear.
The watches git here in a short(ish) time and they look great. Great products and service from San Martin!