Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Also this time Pagani Design it is outdated. Excellent quality watch.
High quality watch. No flaws whatsoever. Top quality control. Excellent bracelet as well (quite long: I took 5 links out for a 7 inch wrist). The delivery was super fast from an EU warehouse to France: Less than 3 working days. Probably my best watch deal on Aliexpress so far. I recommend the watch and the store.
Awesome quality for the price!! Well assembled, handsome strap with screw pins and clasp Super, including extension. The movement Mecha Quartz Seiko, waterproofing and sapphire glass make it a perfect watch for everyday. Recommend buying. Quick shipment from Italy!
Beautiful watch, cannot be beaten for the price! Delivered from EU in 6 days. Good and highly recommended store!
Great. Thanks.
Callus remover
This is one of best watches Pagani ever made. I compared it to the almighty San Martin which is three times the price. Of course the San Martin is the better watch but Pagani is not that far away... Great watch, fast shipping. Buy with confidence.
Top watch. Absolutely flawless. Thanks to trendy mans watch store. Top service. Perfecto.!!
Superb watch Thank You serious and fast store...
Good fit and finish. Working well so far.
fast delivery and very nice watch! quality is good. good buy!
Perfect PD quality. Great deal. Long shipping time but nothing crazy long for Ali
My expectations were not high for an homage watch that cost less than $100 USD but I am happy to say it is really well executed in every way. Fit and finishing is certainly above the price point. Under a 30x loupe it looks great. Bracelet is light but very comfortable and well executed. The dial printing is crisp and I am very happy with the purchase. I will definitely be buying additional Pagani Design watches in the future. Might be the best value purchase on the market. I have a Seiko SBDL085 that has a retail price of $675 USD and that is not nearly as nice as this one.
the quality of the head and bracellet are excellent, well machined and no sharp edges . the dial is well made and all indices are aligned . I own many entry level watches with a swiss made designation and this watch definately can compete in quality The addition of the tiny screw driver was a nice touch delivery was prompt and easy to track overall a good first experience with pagani design and aliexpress a satisfied customer so far