Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Firstly the product came to Turkey in 10 days and was delivered by PTT cargo in 2 days (12 days total). You even understand the quality of the watch from the box. The screen is very beautiful, the case is light and flashy, the cord is soft and good quality. I have been using it for three days (all properties are active) the charge was 30%. So I won't have charging problems for at least 10 days. You can take it with peace of mind. He deserves his money all the way.
This was my first purchase through AliExpress website. As a precaution we always read the feedback to check if the product is good, if the supplier really delivers, if someone has made any complaints. So I come here to give my testimony. The product arrived in 15 days. From China pro Brazil it was 4 days. From Curitiba to Reef/PE, 11 days. The product arrived well packed and with the items described. The watch is beautiful. I'm skinny looks pretty grand on my arm. The bracelet wears well. I managed to sleep with him without a problem, it does not bother. Calls by the clock without being synchronized with the cell phone and the audio is very good. I recommend it. I did a lot of research before choosing this watch.
Thank you, for such a cool watch, I like it very much. Recommend store and product!
Very beautiful and complete Watch performs well all the functions that it proposes to do
A very good watch Fast Delivery (10 daysTo Algeria) Package well packed and solid 10/10 really
Nice and bang for the buck. Superb quality. Shipping took only 8 days in UAE. It was delivered directly to your exact location.
The day-old of his own, that dodatah for her fitcloudpro is not a pratsyu-yak is not a problem with a merch, then neochikuvana is a pardon. The S N-NOI test was given a svry account The judges for a long time about these bugs with programs, it will not be possible to do so soon. Before buying Varto, I'll get ready to such quests.
Beautiful product, top I will wear to see if it really is all right
Product received as described, under very good conditions. Very good product. I recommend
Great watch! A bright screen, loud sound, I was pleased with the lack of unnecessary functions that are stuffed into the clock for show and stuffed with other analogs (measuring pressure, temperature, blood sugar, etc. E.). Came neatly packed. Now my wife wanted the same, I will look for the female counterpart zeblaze)) thanks to the zeblaze team for the quality product!!!
The first impression is nice. I like it. I will make additional evaluation after using it
Very happy with the product. Beautiful and very efficient. Good battery life. Is the delivery was super fast, less than 15 days.
Good, beautiful watch, it looks very high quality. There are many functions, quickly connected to the smatphone, bright colorful screen. Look stylish and solid. The parcel was sent quickly to us for about three weeks, the track number was tracked throughout the entire journey. Packed very well in a pimp and a branded box. Thank you!
I really like this watch.Delivery was also very fast. Got this watch in 14 days in Pakistan.I think battery could last for 6-7 days normally. But when using Always on Mode , it last 3-4 days.
Perfect item according to the proposal.
The watch is very nice and we bought the second watch of good quality to my cousin. Good quality and the cargo was very fast in 1 week.
Great cost benefit and delivers what it promises
The product arrived without trouble in 10 days. There's no problem for now. Looks good for some big thick wrists. I recommend it to those who want to buy.
At first glance, I like the watch very much. Bright, large and rich display and good functionality. Everything I need to eat. Came very quickly.
Arrived Manaus Capital 41 days very top very big smartwatch worth every penny recommend.
Thank you, everything is super, the packaging is whole, no one has hidden it, everything is as expected, I recommend the store, I will sign it later, the delivery is fast, I didn't have to wait long
I got what they offered. I am completely satisfied with the watch. The only problem I have is that it doesn't show the weather.
Excellent watch, arrived 15 days before the forecast. I highly recommend the store, and I have already made another purchase.
The watch is just great. Very much advise. The goods arrived very quickly.
Very satisfied with the product, very good watch, firm structure, use is very easy, delivery was very fast less than 10 days