Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have several of these and the single ones. I have a large wrist and some large watches. They touch the glass while spinning so it would be advices to take the single ones for a huge wrist clock.
Got everything works, but one thing is but the clock touches the glass and prevents the rotation of a little wider and everything would be OK, it will be necessary to open the cover that the watch would
Decent price to accommodate 2 watches. Acceptable quality and smooth mechanism too.
Top top
Satisfied, remains to see in time
Works properly no noise not obvious when for big watches
Good product fast shipping
nice
Very Good
Chaste Women Excellence and indeed long know think more interior space narrow Arthur size big watch is a little image. Some more laid-back inner space was if was the shows
I have already a similar box purchased and also this is again high quality.
good
Beyond nicer shipping-or fast and cheap well bought it back the security creates a Pampers Easy to get yo
Packaging is not enough for violent shipping. I got mine with little damaged one.
The winder works great. This one which have one watch dlot works perfectly as the watch sits on the center. But i have previously bought the 2 watch winder and the watches touch the outer glass of the watch box. But for the money you spent is worth it.
Fast shipping. While it's spinning. Thank you store.
Fantastic. Buying another.
All is well.
The photo now during operation
Supply after only two weeks, very satisfied. Get today and works, long-term est gives it the according to not. Looks great, even a polishing cloth is Dabe I, only one power supply does not exist.
Stand under the watch is slightly smaller than a standard metal bracelet. I had to install the pads between the clock and the stand under the clock so that the clock did not move in the process of movement
All is Well thanks received without damage. Works quietly
Work well and quality is also is convenient.
Caustic non-the four key Without Noise and nicer
Days only on arrival. Low times faster than.