Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Second watch like this I’ve purchased only because I could not take the back off to renew the battery. A very smart, professional watch which keeps excellent time. Excellent service after ordering.
It is very simple and more beautiful than I expected, but there are faces that will not last long. For the cost-benefit is worth it.
Great Well finished watch, I recommend it to everyone
Great watch! Delivered quickly, packed securely. Even the bracelet is wrapped in film from scratches Included a special ramrod for pushing out the pins of the bracelet to detach the links. Fitted on the hand in 5 minutes
❤️
It came in wrong colour - I ordered silver bracelet with black dial, I got black dial with black bracelet. Oh well. It's still a great watch. - I've ordered other colour combinations before as it's comfortable, accurate, and looks great. Probably the best value watch I own :)
Beautiful watch. I've ended up ordering it in every colour, for myself and as gifts. It's probably the best value cheap-and-cheerful watch I've ever used. I enjoy wearing it, even compared to my Citizen Navihawk or Fossil or other much more expensive brands, let alone other value watches. I'm particularly impressed by the bracelet. It's light, comfortable, looks good, and it has great & smooth opening mechanism - better than other watches many times its price. So this series of watches ends up on my wrist more than any other :)
The year-old monster, I recommend!
Honestly everything is perfect. I'm actually surprised about the quality of this watch. Even if it wears of I think I'll just get another one.
Very good I recommend it
It is very good the quality is amazing, very well packaged.
A good date. Shvidka delivery. Moscow to Giliak! Glory of Ukraine!!!!
The watch is great, it's cool. The bracelet is not good, there are no burrs, it is polished well. the watch itself looks beautiful with sharp edges. I recommend it, it looks very good.
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Bueno
Very nice article I recommend fast delivery
Looks great, adjustable only for reduction, it took a very long time for the new year.
All watches of this brand are great. We order not for the first time to ourselves and relatives.
nice
Good watch and is nice
Excellent Product, worth its money, met expectations.
The watch is great, this is not the first time I take this firm. Moisture-proof and wear-resistant for its price is an excellent product, I recommend it to everyone. Special thanks to the store for the bracelet adjustment tool!
Item received, good watch, fast delivery, no contact with store but thanks for the promptness.
Beautiful watch and just 10 days waiting very happy!
Very good quality