Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as advertised. Perfect!
Cute watch Equal of the ad
Excellent quality, watch in the right weight, I will buy again
Super goods fast shipped thank you
I liked very good quality equal of the photos worth the investment
Top make up
All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅All very well✅
Beautiful watch and very good quality. Arrived pretty fast
Perfect and according cm the description
Beautiful watch, I took it as a gift, and I want to take it for myself, thank you.
Great relego... Very handsome. Was present for the old man.
The perfect watch, simple, different and elegant but the correct time limits
Chic watch, voluminous, weighty. 2 weeks in advance. the package is modest.
Bomb advise you
Top
Arrived OK, beautiful and no scratches. Would buy another
All vidpovis photo, it's super, it's good, I recommend it
For my money a great watch, there were some problems with the removal of excess links (the interlinked fasteners slightly oxidized/rusted)
Arrived before the deadline show very top the watch was worth OBG recommend!!!
Real normal quality clock. Everything works, go))). Looking like the photo, the dial is really not so green, a little dimmed. The store is good, sent everything promptly, packed well.
I recommend the store, I received the product as well as described. Thank you!
Arrived very beautiful fast the watches I liked ..
They walked for a relatively long time and were tracked for some unknown reason. But in the end came a cool, good watch, powerful like that. They also put in a thing to remove the extra links. In general, the clock is off boshka, the main thing is to work for a long time
The watch is chic. For the money that I bought it, the discount is crazy, it couldn't be better. This is not the first time I order, I will order more-they look much more expensive than they are. The strap is straight on the hand, there is a priblud to remove the link (if necessary). The only thing: Questions for the delivery of mail of Russia.
Product quality exceeded expectations. I'll buy again