Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice package, nice wallet, it comes in 4 weeks.
Cool thing, for your price tag! Take sure
It only took a month, excellent product
All normal would like Velcro valve
Excellent very good
At first glance norms, the metal case is made neatly
Thanks to the order came, packed well: In a paper box plus in a bag, it is very convenient to use cards, but ordered one silver, the second black, in the end came it's good that I ordered myself and my husband, in principle, came up, but please pay more attention. P.S. wanted to upload photos, but failed
Very pleasant to the touch, practical, I do not regret
The quality is good and really accurate to its price It came after 3 week +
It came before the term of the goods is satisfied
conforme
very good keeps cards safe
good item good item good item good item good item good item good item good item good item good item good item good item good item good item good item good item good item good item good item good item
Long waiting to Latvia! The product itself, right
Thank you very much fast delivery and good quality
A good product I recommend encountered some problems when entering Morocco, especially in tracking but the store did the duty and product worth buying, saves the cards well and safe. Unlike the leather purses in which the cards are broken, so this product is good and the seller deals well.
Thank you. Got it all. I order the second time. Quality at altitude. Seller recommend.
Good quality . Came in about 2.5 weeks
Exactly as in the pictures. Compact and quality for the price. Works as in the video. 15 days delivery.
Cool thing.
beautiful, looks quality and affordable. fully recommended. thank you very much store.
All as in the description, but in reality (the photo is not visible) the color is not quite golden for me, but the admixture is yellow with a touch of orange, but.
Quality product, I recommend this store. Fast shipping.
How it is described
All as in the picture, and delivery for 2 weeks...