Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Two watches one green and the second blue, and the same quality. Mouvement really precise, only three or four minutes of variation per month.
The watch is okay. Fast delivery. Thank you!
Perfect!!
Very good product
bought March 24 arrived April 5 it is the third of the series that I buy in different colors this time unfortunately I have to say that the bezel is really low quality noisy and not solid
Received I am very pleased beautiful wonderful watch good cost and benefit arrived before the deadline I recommend
beautiful watch
Good quality for this price.
Ok
High cosmetic quality - no visible defects. Delivered to Italy in 9 days. Runs 20s per day fast. Extraordinary buy for the price - Will have to wait how well it works with time . Will describe how precise the watch runs later on in a few months.
Very good watch I liked more
I love it! Beautiful color. Very fast shipping. Recommended!
Good
Ok .. Good service
Okay... Watch good
Today I received the watch. Has a good presence. I haven't tried it yet. I found a problem with the Crown because it was super-hard, I finally moved it with outside to the left and it has been unlocked (I suppose that's what I had to do) and I 've been able to move date and needles. I don't know if I will have to do something to re-screw the Crown tightly
Top watch, perfect running so far, came well packed, I am satisfied.
It came to me with the broken automatic mechanism I return it
Thank you , everything is fine so far.
I am satisfied with the purchase, the watch is beautiful, it is worthy. I have not tried it yet, but I am not disappointed with the appearance. I recommend the store.
Excellent value for money, homage to Lige submariner, all 316L steel with excellent finishes, well-aligned ceramic bezel, synthetic sapphire glass, transparent screw crown and case with 28800-bit per hour movement dg4813. Perfectly adjusted to + 3 seconds per day. Arrived earlier than expected. I recommend the purchase and thank the store.
Excellent value for money, homage to Lige submariner, all 316L steel with excellent finishes, well-aligned ceramic bezel, synthetic sapphire glass, transparent screw crown and case with 28800-bit per hour movement dg4813. Of two purchased, one perfectly adjusted to + 5 seconds per day and the other to + 15 seconds per day, however discreetly. I will update review if after demagnetization the accuracy will improve. I recommend the purchase and thank the store.
Very nice delivery to Turkey in 12 days as the watch is told...
Watch arrived as the announcement! Very top