Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent service and excellent watch. Very happy with the purchase.
Excelent product, comes with instruction booklet in English and Chinese, I was able to follow the English very clearly and set it up and calibrated with no problem. I also compared the compass and Altimeter with a Garmin device and it gave very close accurate readings. Great navigational backup. I was not able to test the diving features, but took a shower and was water resistant.
Fast delivery, the Watch met expectations,
Watch simple bomb(Powerful, heavy, all declared functions work). Although the new year began, according to the Chinese calendar, the store sent them straight on holidays (for which many thanks). I test and figure it out. I will supplement the review later. Unambiguously rekkkkomduyu. By the way-snatch at a big discount
Everything correct, now to test it and put it into operation
Very nice watch, a lot of features. It fits the description perfectly. I recommend
Very good)
Product came perfectly packed. And I am very pleased with the watch. Very handsome. Thanks to the store. Very recommended .. excellent product ..
Today 18.01.23 Received the watch. Buy it as a gift for my son. Looks bulky, I don't know my son will like it. Did not touch and adjust, so I can not say anything about the quality. Put 5 stars. I will add later. Thanks to the store for sending the goods quickly, and I recommend the store and seller to everyone.
Excellent. I firmly recommend to Allie Express customers
Excellent watch I recommend it
The product is of good quality, as shown in both the photo and the video. Packed in a branded box, with a pillow, passport, and instructions (English, Chinese). The bracelet, glass, and the back cover of the watch is protected with protective film. Metal bracelet fits tightly on the hand (hand size 23 cm).
Good watch!! But I haven't dived yet, I'll try it in the summer.
Normal watch, as described. Received a watch with an illegal position of the shooter. Thought a joint-it turns out they adjust through the menu (watch the dock). Also note that the pressure is displayed in the Hectopascals and Hg Inches. And the backlight is weak and visible only in the dark. In the cold, the LCD freezes and stops showing anything, so in winter it is better not to take off your hand.
The watch is horny
As described! But the bracelet is not good. Very often when bending the brush.!
Beautiful, solid, accurate to the second, great impression
Watch Bomb! Thanks to the store.
I just recommend the store's class.
I love this watch, it arrived quickly on time, thanks North Edge
Beautiful top, arrived fast.
top d+++
I have not yet figured out the functions, but in general the class.
I have to pay shipping charge although at time of delivery it was mentioned that it will be a free delivery. Evan I shared invoice to Ali Express in which it is clearly mentioned that it is delivery charge but still it is not considered. Product is good.
Izvrstan proizvod, vrlo kvalitetan i iznad očekivanja. Sve pohvale, jako zadovoljen.