Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top watch ! Excellent quality and finishing. The cyclops is perfectly aligned, the hands are perfectly aligned. This is the better work. After 3 days the watch runs pretty accurate, only about 3 seconds off, i'm not sure if the real deal (rolex) does much better. Fitting the strap is child's play with the little screws, takes you just a few minutes, but i would suggest using a better micro screwdriver than what is in the box. I've read some reviews of people who said that the screws came loose, so after fitting the strap, take the screws back out and put a tiny bit of contact glue (the kind that stays soft) on the thread. The store shipped it fast (same day) and it arrived at me in just 7 days. Highly recommended !
Typical Pagani QC, but overall good watch especially for the price, with screwed links, saphire and glass caseback. The case is beautifully finished though, really top notch! GMT works as it should.
The product arrived damaged, but the practice of free and refund made were velocissimi Good… Thanks
very satisfied, well packaged, very easy to adjust bandwidth, and very quick delivery thanks again.
Pagani design always surprises with quality. Amazing.
I was a little disappointed that the watch hands were different than in the photo. I guess there was a refreshed design but the photographs weren't updated.
Delivery in Russia 8 days... the store is handsome. the quality is good... the lumen is weak .. Mechanism Chinese
A high tatativ very felicitous watch. For the price the best what I previously get to watch. And I am no fake writer, so ran to the bacon. 30 seconds delay per day, but maybe need the factory only warm running. Am very satisfied. Hope it stays that way.
This is an amazing watch!! From the solid links and screwdown crown the watch is fantastic.
only the luminous blue need a lot of sunlight to glow in the the dark.
The product is awesome, the only upset slightly scratched bracelet for 4 photos is visible. Unpacking on my YouTube channel, the link in the profile
Not a bad little watch. If you are going to replicate a certain watch brand, this is one of the best looking out there. Feels nice and solid, with screw down links and a good oyster bracelet. Most likely a sapphire crystal. The only minor gripe is the crown and when making adjustments, but for the price, this is a hell of a deal! It's really nice for what you are getting.
All perfect