Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great!
It is exact to its description and has very good texture on the outside, its shipment has been very guided, accurate and ahead of time. 100% recommended store.
everything kind ok,,but cover small bit to big,, when you want put fingers on plastic to slide off cards,,case cover blocking
Thank you very much, my salesman friend.
It's really good quality. It has the capacity for many cards and the space for cash and coins. Fitting easily in my pockets. Overall it's a convenient wallet.
Excellent wallet, being able to store cards without fear of damage.
Super fast delivery like Again
Excellent quality, excellent communication with the store and fast shipping
Good product, arrived as expected
I love it!!!! exactly as described, thank you for the fast shipping. highly recommend
Of good quality, very practical, it took 19 days to reach Ecatepec De Morelos
Very good thank you
Thank you so much for wonderful product. I recommend .
Very cute
Excellent quality, I buy it for the second time.
Good build quality. Delivery was troublesome, but that's the Overseas problem.
Item as description, fast delivery. I recommend the store.
Its quality is sweet compared to its price. Carrying 14 cards. A lot of money. As for the coins, you need to pay attention to what you remove from them The wallet is two sizes I strongly advise him with a lot of cards
Complient with the description and delivery on time Announced! Super
Very good quality
incredihle fast delivery, new record, all as expected
Good evening, for a very long time I did not dare to order, it turned out to be a very cool thing, comfortable, not ordinary.
Everything works, convenient. Very small size-by cards. About 7-8 pieces are included, do not fall out. Inside there is a department for banknotes and a couple of cards
very good and fast
Wallet as it is in the picture the delivery was fast, I am satisfied.