Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful. Resistant and super comfortable. Buy more
Just as described. It's worth the value
Nice watch, very good furniture appearance, it would buy.
Very satisfied with the product and with fast delivery
As described
Magnificent, very good presence and nice It needs to work.
This watch blew me away. For the price i thought this was going to be a cheap light watch but i was wrong. It’s solid and feels like a Fossil or any other decent watch that has a little weight to it and is solid. Will buy again. thank you
Congratulations to store! Arrived here at home in 14 days, recommend the seller!
Arrived well packaged and within, very beautiful watch.
Gut. The dial is not so huge as I described.
The watch is beautiful too. Already bought several for resale and never returned No. Product quality, recommend the store and the store. Back to buy.
Fantastic quality for the price! Everything works 100%. The detail is above what i had expected. Exactly as described in the pictures. I highly recommend. Will order again right away! Great gift idea to keep for friends! Thank you!
Great quality, super fast only delay by mail.
Very fast shipping and delivery, it is very good for the price, it is sturdy and of quality
Very nice watch but the bracelet could be more qualitative.
The article is as follows. He's been here in three days. The quality for the price it cost me is very correct.
Excellent quality!
Excellent store I recommend 100% happy with my order I get what I buy and the best before the time stipulated very happy
Very good all right
Watch came quickly in 2 weeks... After unpacking watch not acted by 2 hours, but then began to work ..... For CHRONOGRAFIE seconds are not set to 0, are set for 35 seconds
good quality
Excellent store perfect product Thanks
Full everything very well
received fast, high quality of watch, it is beautiful. recommend store.
Fast shipping, I ordered 09/03 and I got 10/03. Very nice, sturdy and large watch.