Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product and good supplier recommend to everyone
All right.
Arrived at 7 days. For the price the material is good, I got three straps, well packing, it looks great when reading the messages, it is heard well in the calls, in the precision of cardio and more remember that it is not a product with a medical certificate. In the app they have the option to configure the screen between them add a photograph or an image to your liking; Personally add my children's and the sharpness is more than good. I recommend it to be your first smartwatch.
I super what charm the watch has good finish the screen has quite good quality and its bracelets fit what you want to use and very simple to change
Excellent product quality
Having denied and from one side of not chasing a lot of short-lived. For short, I would like to give a little if you would not be a radio if you zginati a brush, then you can come up against the buttons to crush the little godchild and the little one on the button. With a dash of problems, it did not bulge. The old-rock phone in the next-to-nothing is not a Bluetooth machine but a need to play in the hands of the Yakshshchi for the pikrittya zone. But in the middle of the yak, I did not show any lesions, the spread of trimaa for 3-4 days. More than me, those chargers will be attached to the magnet, so do you need to carefully put on the charger and do not charge the cable in your pockets.
Clock Nice For What it costs .. Very functional to everything. I liked it. I was happy..
great watch can talk with the watch great health apps
Perfect as described, arrived earlier than expected good price, and good product expected
did not come with the metal band, and that's the one I like. the watch it self is great for the money.....
Top 10👍Bluetooth connection does not recognize first + after 2 try show⚽The battery🔋So far it is good not unloaded easy I recommend I will buy again👍
It's very nice. I liked it a lot.
Very responsive! Amazing imagine quality!
build quality is good Watch is lightweight but rugged battery level reading is not the same on different watch faces and on app battery life is under testing overall impression is very good
Great
my friend said it a great watch
Arrived fast,,8 days from the order, nice to see and robust materials. Arrived 98% loaded
I really like the smart Watch. It's Aeuktem from Ali.
Shows very good qualities and finishes the applications works very well several screen as other to download have in time
Excellent I recommend it 100%
It goes perfect and it is easy to configure, so far everything well thank you very attentive the customer with the order!!!
It looks almost like the state of the picture. The packaging is completely easy, but there is a neat body charger. It's good to just use at this price. It's a bit bigger for men than women.
Great watch
Super Watch very satisfied with the seller I recommend thank you again
Watch came on time, as advertised satisfied with this watch