Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent and useful product, complies with everything it says. I arrive in two weeks approx to chile
very nice 👍🏽
GPS works well, came 3 bracelets, sleep REM, top app too, it has super expensive watch functions, it was very worthwhile
Cool watch specially for the price it has nice specs and features. Great for replacing your samsung and apple watch instead use this as daily. preserve your expensive one
I bought it for exercise and health monitors, but I think the first image is fine. I think it's worth trying. We will use continuous use and health monitor to make healthy living I'm looking to you.
Very happy with the watch. Good you still plan an hour to configure it to start it and familiarize yourself with the controls and functions Once this step has passed it's a pleasure it works very well it has a beautiful appearance She makes very beautiful watch The battery has summer long to charge but I think it's because the battery is strong capacity I recommend
this is my second product.. recommend it for the price thanks. please read the product specifications for various sensors.
Exactly as expected. Quick shipping.
Good
Very serviced good product well packed very fast shipping received in 7 days I recommend seller 100x100 0 very serious
Working, efficient, consistent with the description, fast delivery, I haven't checked how waterproof it is yet
The watch has been good so far. It looks to be great value for the cost
It's gorgeous, looks and works well. Everything is superlative.
The watch looks good, I looked charged and I connected it to the mobile easily, for the moment it works correctly, to see when a few days pass if it continues to work anyway.
good quality watch, plenty of features. affordable price. i am happy with the product.
very good, I'm suing now
Very fast wine before the date of publication, very well packaged and arrived perfect need to try it I recommend the seller💯❌💯Graciasss
Very good watch. nIt holds up a lot of battery, comfortable and easy to use.
sensors work good for the most part. battery life is excellent 👌
Arrived in good time nicely packaged when ordered. It showed a picture of one with a dark or black siding and strap. Ordered with a metal strap but makes it look cheap because it’s in like a grey Beije plastic
Very good pruducto, easy to read and large screen, fits the request
this is a very good quality smart watch. the battery life is very good. the app is easy and well made. the tracking communication from Aliexpress was excellent and fast.
The order arrived very quickly, the box is whole, you can give a gift, there is an instruction, it is nice to hold three straps in hand, it arrived very quickly.
well packaged and all works as it should, spare straps included. Excellent watch for the price.
emezing watch very cheap very good quality very fast shipping two weeks