Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good for the price
Product equal to the ad. Good image quality is easy handling interface. I found the pin fragile. The bracelet is flexible and good quality. Fair Price
excellent service from seller and the item is as described.
The shipment is as described. Product as described. Packaging intact. I recommend the seller.
I just haven't tested it yet. but it looks good quality!
Excellent watch, I liked it very much.
All perfect
Apparently there are two versions of the watch being sold under this listing. I got the KM01 version, wish I had gotten the other only because I like the other watch faces and the bezel more. The screen is very bright and has a lot of the basic functions needed for daily use. I have an Apple Watch Ultra but the thing weighs down my wrist and is a constant distraction at work. I’ve been using this watch for about 3 days after fully charging it out the box and it’s at about 40% still.
Good Article, meets the functions
Very beautiful watch easy to use
Great! Watch very much! Arrived quickly, everything is whole and works!!! Great screen!!! In a day and a half they were discharged on the 20%...
The Store's service is high, the watch shipped on the second day after order placement. The watch looks good. I only found two things on my watch: The blood pressure shows ''Volts in Milk'' and the step calculation continues during my sleep.:) :)
Sensational, very beautiful, elegant and with a great performance. Cheap euito, right. I loved❤️❤️❤️
Excellent product.
1st order arrived in good condition 2nd arrived Super delayed and was not left at the address 3 Soon use hardly 6 days began to fail, the screen goes up and down, does not give access to the other functions... And if you return it they don't give you a return of your money🫰🏻
fast shipping, Watch is ok for the price
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It's a very nice watch for this price. Some menu features are not required for men and giving the option to hide them in the app updates would be welcomed. Syncing the address book could be improved. Overall it's highly recommended.
Class, Bagato functsiy, you can hear a music for a year old and a minute. Dali is not a Vive.
Suitable and functional
Nice watch with multiple possibilities for sports. Pay attention what’s important for you. Not all the watches have the same apps inside. Not all have gps or kompass
good quality
Great communication and arrived on time. Took a little while to get (11 days), but that was disclosed to me at purchase. I appreciated the upfront communication quick responses. Would definitely buy from again!
Apparently very useful. Diverse sport functions.
It is great for quality price, it works perfectly, the battery is very durable. Responds quickly to its handling. I recommend it 100% I am very happy