Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good looks good quality
It is a very good watch I recommend it, the price is excellent and the functions it has very well
Arrived in good condition only need to load and test
The smartwatch does not have an AMOLED screen! (there is an AMOLED logo in the auction video - but it's a TFT screen)
Excellent, the battery lasts about 3 days
Super fast shipping. Only 10 days from the acquisition. Highly recommended seller. Product exactly as in the. Description. It comes with two additional straps only the metal strap is long and the shape will look. Of trimming. Let's see how its operation will be later, and a timely report will be made
Vid zamovlennya 2 Tizhnya up to the end, everything is OK, with the phone without problems,
Looks luxury, very fast shipping
Exactly as advertised. Surprising quality for the price. Accurate compared to cuff. At one point, it stopped working/responding. I let it drain power completely for a few days and it reset when power was re-applied. Seller never replied when asked about this issue. No further issues since.
Ecxelent very good and easy to manipulate after. Install the app.
The Watch arrived well but a week no longer wanted to charge, the seller agreed to make the refund but I realized that the one that did not serve was the charger so I better ordered a new charger. But the watch is very good
I have a big hand and usually I have very small watches and this one is big. Is very good but very good. For example when walking it marks the same as the phone with another application that is exact. The tension and pulsations not so much but for the price it is perfect. The calls were heard and they listen to you very well.
I liked it, the product is very good, of great quality, I only have a doubt if it is waterproof or not, otherwise it is great, I liked it.
excellent! Perfect! it Works very well. Beyond my expectations...
Received in magnificent condition, it looks very functional.
Good quality
It's very good quality and fast shipping I like it thank you. I Buy one before these It was very bad but this one it's good quality.
The watch is very beautiful with large display with clear images, excellent material and well finished. It has enough functions for monitoring, I recommend the store and the seller, who made the delivery on time.
Excellent Product came well packed everything works right I Super indicate this watch
Very good, the steps are synchronized with the cell phone, the time is never delayed or advanced, the blood pressure sensors and others work very well, it has sound when you get called, in the shower water it was resistant, I did not put it in the water but apparently if it goes without problem.
This watch is an absolute value. It is nearly a full blown Apple copy!
He loves it beautiful piece for the money it works great and the app is easy to use as well so win win
Great service, fast delivery - Thank You.
The product is very good, you can through it and receive text messages. I recommend the seller.
The item the carrier did not give my address, after my personal negotiations with the transport company they could give me the watch, very good watch