Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quickly, the strap is adjustable and wears well
The quality is good, the price is not expensive, and it has many functions
Gift for my husband, he loves it
After connecting everything is fine, love it
The screen is clear and has many functions
Very good
wrong color received. otherwise impressive for price.
Watch I bought the second time, the first broke after 5 months. Despite this, I am satisfied.
Beautiful, it came with 03 bracelets, language in Portuguese, Bluetooth connection and notifies every message, to have a pre-viewing, has a heart rate etc... Top
I bought it for my dad and he's delighted that he can answer calls from the same watch...
fast delivery to U.S.A great price on the watch thanks
top
very happy with watch .I recommend this seller.very good customer service.only thing I can say is I should have checked before I placed order how thick the watch was it's about 12mm.i have a not to big a wrist I looks very out of place on my wrist.but that is not fault of supplier.i did not check thickness before I placed order.besides that every thing works and very happy with watch
good product for the price will buy again
A good item at the price offered. Very satisfied, I would buy it again
Excellent smartwatch, big screen and very sharp, I have been giving it cane for 5 days and it still has battery 31%. Has many health applications that works very exact. I recommend it has 5 Stars +
Excellent, exceeded the expectation.
A lot of design, performance, functionality, all lower level compared to the Samsung Galaxy Watch. The waterproof is also weak (there is a swimming mode, nevertheless.) the resolution is low, Hangul font Fujigo, especially Hangul, is very awkward whether it is machine translated. But the cheap price covers all these shortcomings. It also has its strength that it can be used for a long time after a single charge.
Is even better than I expected, just great. A quality superior to many, a more than reasonable price. I acquire without problems many more with this seller. A thousand thanks, more than satisfied
Excellent purchase I really like the quality looks very good. Arrival was very fast thanks to the seller
It's very pretty and I really like how complete it is. excellent watch
Good watch cant complain does what says on the box
Grat watch at this price! Love it!
little trouble setting it up but now that I got it set up it works great their directions really suck
polecam