Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoyed top +++ ISS are… Product met all my expectations.
Very beautiful and watch arrived very fast well packed
Ball Show recommended.
Got everything right in just 10 days store way very reliable with good service
Watch too beautiful, always wanted this model. Excellent quality and came with gifts.
Beautiful watch, arrived super fast. Recommend to everyone. Very worth
Very good like the description Product top quality luxury top too. Well packed
Watch beautiful, strong, came with an accessory to fit bracelet. Arrived with over 15 days in advance. Recommend.
Watch very good Super recommend exceeded all my expectations
Arrived perfect, great quality
Congratulations to come all in perfect condition boxes and well packed am impressed
This is beautiful seeing quite quality top
Nice watch but the article to decrease the bracelet is broken
Good watch, it is as shown in the publication, it is a large watch, something heavy, you have to get used to it, (see comparison with a CASIO in the photos) One detail you notice is that a week away from being used, the hand clock is drawn three seconds, and the digital clock is advanced 10 seconds, it may seem unimportant but for example the casio would only be three seconds in a year. But well it's a beautiful watch, and for the price I think it's what you could expect.
Thanks for commitment of ship my order well packed
High quality product, very beautiful fulfills all is described.
Product top recommend the store's products
Product excellent quality✔ Color draws much attention. Note: paid $120 real and not taxed.
Watch arrived fast and without incidents, recommend.
Watch very beautiful, cost-effective, recommend buying, came well packed.
Product arrived as agreed. Excellent quality, recommend.
Great watch beautiful in appearance we see the use of day
Beautiful watches liked, the store send request very fast am very happy and will buy several times here in this store
Great Watch arrived early and recommend that the quality is very good
The clock is just a bomb! Surpassed all my expectations, live better than on a video or photo! The husband is happy with the endless! Delivery is very fast, even before. The best store and attitude to the buyer at the highest level! I'm happy, my husband is happy! If the watch, then only you! Thank you very much))