Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality watch!
Good quality
Great watch, impeccable workmanship, caught with black background
Arrived fashion product that was promised. No breakdown, perfect.
Material durable
Watch really beautiful and luxurious. Arrived very fast and well packed. Certainly other.
Shipping was very fast and the watch ⌚ is superb. The store is highly recommended. Thanks AliExpress.
i’m happy with the purchase, or super heavy and not cheap looking
The product arrived very fast, well packed and working perfectly; moreover, is very beautiful. Recommend!
Great watch
Excellent, very beautiful, fast delivery
Very good the Great Quality I recommend the store and the store
All perfect
Excellent watches with delivery time early to arrive. The watches are very beautiful and well constructed, but the clasp bracelet came some small scratches, still is a quality product.
The watch look really good, come with the שבאמצעותו can reduce the strip (there are training videos ביוטיוב but look me שיותר just take for watchmaker), come with battery והשעון works. ביצעתי up on the 19.4.2022. The arrival date, 3.5.2022 Not out of me to get service מהחנות-no פניתי parley then אסמן Max seven desire מהשירות
Beautiful product and fast delivery♂
Not as heavy a clock as everyone writes. The box was crumpled, but all the rules, the watch is whole, quickly sorted out in the chronograph, with the left reads exactly 60 seconds, and it stops. The lower second arrow at the zero was not right in the top and a little left for 56 seconds, it was also corrected without problems, there is experience with the original hours. When touching the recesses on the bezel of the clock, it is felt that the corners of the recesses are not sanded, the sections of the straps are not cast but made of of of In general, I wear them for 2 days while all the rules, for 1001 rubles in a box in full worthy. Seller recommend.
its great it came very fast i love ❤️ it thanks to the store.
Beautiful watch, stylish with hands all functional.
Very satisfied while the product. Is my second purchase, all in perfect condition, well packed.
Very beautiful watch congratulate arrived very fast congratulations am very satisfied thank you
A very recommended gift, product and store.
Top, ótimo produto
Beautiful
Like the watch is very light and could not regulate bracelet hard too am satisfied