Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is the same as the photo
Foarte bun ceasul. Arată și funcționează impecabil , rezista la apă și la șocuri. Recomand OLEVS !!
Received the watch in 1 week very nice watch nothing thank you
Very good arrived well packed thanks
Ok
Fast delivery, nice razisty green color. Not too much seen that is including one pane night day. Need to tight wypatrzeć to something to see. If someone does not know what there is to be it is not able to guess what kind of wzorki. Size of envelope visually delicate. Tips in three small okienkach too poorly visible. Thin and dark seems graphite color not helps to them descry. White would have given better effect. Rating scale from 1 - 10 it 7.
Very nice watch looks amazing. Just the strap makes sound but it’s very good. Delivered fast
For a while the present all OK. All works. Bracelet a little light, but watch General presents the B. nicely. Looks like the pictures. Recommend
Good like it
toop
Looks quality and has a decent weight to it. Exactly as advertised! Good value for money I'd say!
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Nice.
Only the width stripe more narrow מהצפוי rope total אחלה watch
I liked the watch feels good quality
very beautiful wrist watch and it arrived earlier than expected date.
Watch came kind of scratched, apart from all that OK.
Very good to arrive before the deadline
Very nice. I recommend
Very good. I took it for my partner and he loved it. Quality and good price.
I received delivery in 6 days thanks to store owner and customers I invite everyone to do alis vershit from this store. You will be very satisfied with the quality in this magazine
Thank you very much for the super watch and give up!
Item lovely product worth recommend only heavy very!
Note
Fabulous watch, looks amazing and I'm very happy with my purchase.