Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fantastic time piece. truly impressed with the high qaulity.of the movement. highly recommend. also took less than 2 weeks to recieve in canada
Watch very nice.
Thank you to the store, very good product, very good packaging
Nice but just have operated and uploaded one of tourbillon didn't work I had to wear it and move your arm to get it started it with manual charge not partiva, hope there are no issues for the rest is a nice watch did well only the case is slightly too thicker than the pictures in which looks more slim
The packing is perfect. The product in the air of good quality. Thank you
Beautiful, excellent, like others, recommend too
Excellent article
Hello, very nice watch exepte the leather strap with automatic closure that does not seem practical. Fortunately there was a more classic and that is quite suitable. Really perfect. Greetings.
Beautiful movement, called Let supplied.
Fast delivery one watch high end I'm hyper satisfied
I am very happy with the product, works very well and good quality
Shipping is very fast and design also look very satisfactory envy as ^^
Beautiful watch but strap cheap and nasty
As advertised, Chinese engineering at its very best, superfast delivery - thank you -
Great product. Beautiful. Item luxury
Very nice watch even the delivery is fast, thank you
Time is accurate and weight are comfortable and significantly refined was but too short tight living out gently wrapped looks
wonderful watch. note to the store: please do not declare lower price than the actual price...customs are evaluating it and it takes time to get the item. please declare the actual value of the item....
Very good thank you
arrived to Côte d'Ivoire without a problem. took 20 days to be delivered. the watch looks good like the article description. it was hard to readjust the metallic bracelet with the fournished adjuster(in orange) cause there wasn't any real indication on how to use it. I recommend to take the leather bracelet to remove any hassle. it came with a spare leather bracelet. first time owning a mechanical watch, so I'm still not used to the functionality. I had a bit of hard time to set up the hour correctly but I guess you have to shake and move to keep the clock functioning. overall I'm happy with this purchase.
The watch defective. Is a shame, but will send fix in a watchmaker. Just one of tourbillon scale and the other not. The second hand not move.
Good afternoon, like the product arrived flawless and on time, very good, thank you. God bless you guys.
Comply with the description, good product
Product conforms to the photos! Seller attentive to the wishes of buyers! It remains to see the durability of this very beautiful watch. Whatever will be today I must salute the quality of this store so I recommend it without reservation.
Good product, arrived in good condition, remains to try