Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for attention. Wonder what is missing in the box because there has an empty space.
Very beautiful, super quality, never think that kind of money you can buy the watch. Very satisfied. Delivery fast
Like product, am with it 2 weeks and only praise so far. Two points of attention to future buyers are: 1) if it get out arm, in 1 day it loses the movement (due to its mechanism) and 2) for people with big pulse, the watch band is small. Otherwise, the material quality is good, a very beautiful watch.
Comply with the description, good product
Came a week by courier. Excellent, equipment in full + wrist strap, wrist strap, to shorten the bracelet. The accuracy of the write further. Thank you!
Beautiful Comfortable in hand The exact
رااااااائع
Thank you to the store, very good product, very good packaging
The watch defective. Is a shame, but will send fix in a watchmaker. Just one of tourbillon scale and the other not. The second hand not move.
Good afternoon, like the product arrived flawless and on time, very good, thank you. God bless you guys.
Very I am satisfied with the service order placed. Recommend this store service. Thank you for your nice and fachową service.
Beautiful watch
Good furniture value for the money you paid, recommend.
Wonderful, thank you so much, free blisteringly fast
A very interesting watch, the double fly wheels (they are NOT tourbillons) are fun to stare at. Whilst the design is unique, I find the face on the cheap side. It That isn't to say it's bad, it is fine for the price.
Watch very nice.
Beautiful movement, called Let supplied.
Fast delivery one watch high end I'm hyper satisfied
As advertised, Chinese engineering at its very best, superfast delivery - thank you -
as per the description, supplier recommended.
Fast delivery. Price/Performance top
It's OK finally arrived
Magnificent. Took the delivery, but expected due have been caught during promotion event. Very well wrapped. It is wonderful, my fiance is very happy with the purchase!
This watch is so nice! Perfect! I got it with full of accessories from store. They prepared well, from wrapping to sending, it took ~3 weeks to receive this package. I was surprised of these. They were careful and loving! For watch use, it showed correctly, no problem occured. Good job!
very stylish and luxurious rich style thank you this is second time I am buying...✌️